Retail Sales Associate

Compensation and Commission

$15.00 to $18.00 per hour. Commission is earned on every transaction processed. Pawnbrokers can earn up to 8% on sales, averaging an additional $6.15 per hour on top of the hourly rate.

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary options (eligibility required).
• Best working hours in the business. Store hours 9 a.m. to 6 p.m.; many locations are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Employees may withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• Unlimited commission potential above the base rate.
• Paid vacation: one week after 6 months, an additional week after 1 year, and two weeks on each anniversary thereafter up to 120 hours after 5 years.
• Sick/Personal leave: 8 hours after 6 months, 16 hours each anniversary (years 2‑5), and 24 hours after 5 years.
• Employee discounts available from day one of employment.
• Tuition reimbursement up to $2,000 per year for full‑time employees who meet requirements.
• Access to over 10,000 discounts from 1,000+ companies through First Cash Perks.
• Auto‑enrollment in First Cash 401(k) after 6 months.
• Pet insurance program access.

We are seeking entry‑level, full‑time retail sales associates in pawn store locations nationwide. The Pawnbroker / Retail Sales Associate works with the entire staff to provide customer service on both the lending and retail sides of the business. The associate greets, engages, and interacts with customers to process sales, loans, and other transactions across a wide variety of merchandise, including jewelry, tools, electronics and firearms (in FFL locations).

• Greets and interacts with all customers to build rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Maintains the sales floor clean, stocked, and displays merchandise.
• Processes sales and loan transactions in accordance with policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies and regulations.
• Answers incoming calls per company standards.
• Communicates legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, showing respect.
• Collaborates with all employees to create a positive and memorable customer experience.
• Completes assigned training successfully.
• Performs other related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and obtain firearms certification.
• May be asked to assist customers outside the building or retrieve items from exterior storage areas.
• Minimum age 18 years.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficient in basic math calculations.
• Cash handling experience preferred.
• Willing to work multiple locations as business needs dictate.
• Willing to work a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

Bilingual applicants are encouraged to apply.

The commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2‑8% commission based on the gross profit of their performance. Details are provided during the interview process.

Note:

This description is not intended to be an all‑inclusive list of duties and responsibilities. Management may assign or reassign duties at any time. Salary is determined by experience and qualifications.

All employees must agree to a binding arbitration agreement to resolve disputes.

Pay rates will not be below any applicable local minimum wage requirements.

First Cash Holdings, Inc. is an Equal Opportunity Employer.

First Cash is an Equal Opportunity Employer and will provide reasonable accommodations for qualified individuals with disabilities.