Asset Protection Operations Coach

Responsibilities

• Drive sales by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, and clean display areas.
• Oversee stocking and rotation of merchandise, set up displays, and secure fragile or high‑shrink items.
• Lead and develop teams by teaching, training, and actively listening to associates; provide feedback and set clear expectations.
• Tour stores, communicate and collaborate with all levels of associates regarding store operations, and introduce company change efforts.
• Model and demonstrate exceptional customer service standards to store associates and manage customer service initiatives.
• Supervise and train hourly associates, including hiring, mentoring, performance management, and recognition programs.
• Control unexplained loss of merchandise and improve profitability through clear performance goals and loss‑prevention policies.
• Conduct operational and pre‑inventory reviews, gather data, audit results, and monitor deficiency trends; communicate corrective actions.
• Investigate violations of company policies, gather evidence, write case reports, and provide testimony as needed.
• Monitor safety and risk controls, supervise safety teams, identify accident trends, and implement prevention plans.
• Manage claims and receiving operations, ensuring proper policies and documentation, and coordinate related activities.
• Ensure compliance with company policies and support the Open Door policy and other ethical standards.

• Completion of 2years of college.
• Alternatively: 1year’s experience as a supervisor in a multi‑department environment.
• Alternatively: 1year’s experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi‑department environment.
• Alternatively: 2years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification and/or licensing).
• If applicable, acquisition of a current state‑issued Certificate of Eligibility.
• Successful completion of a criminal background check and/or firearms authorized training.
• Completion of all job‑required trainings and assessments (e.g., Academy trainings, Open Door trainings).

• Bachelor of Science in Business Management and Leadership through Live Better U or Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U or Bellevue University.
• Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified).
• General work experience supervising 5+ direct reports including responsibilities of performance management, mentoring, hiring, and firing.
• Investigative experience.
• Bachelor’s degrees in Business or Criminal Justice.

Walmart offers competitive pay, performance‑based bonuses, and a comprehensive benefits package that includes medical, vision, and dental coverage. Additional savings options include 401(k) matching, company stock purchase, and paid time off. Full details are available at the Walmart benefits portal.

5245 Rangeline Service Rd S, Mobile, AL 36619‑9541, United States.