Xfinity Retail Service Associate

Job Summary

Responsible for supporting the store team so that a best-in-class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back-of-house spaces and ensures excited customers who come back to learn more. Works on simple tasks using established procedures.

Provides strong understanding and enthusiasm for technology, especially company products and services, and is a go-to resource who supports the store team in the front and back of the store. Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning and reports to leadership when exceptions are found. Greets customers during busiest moments, ensures they are connected to a sales consultant in a timely manner and is well prepared to demonstrate company technology to new customers to ensure they know the basics and encourage them to return.

Frequently checks and inspects the back of the store for clean, secure and appropriately placed inventory. Assists with receiving inventory and properly stocking the back-of-house to store standards. Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process. Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.

Readily adjusts and adapts to store management priorities and direction while always demonstrating professionalism and integrity.

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team – make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth; support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors and our communities.

• Communication
• Customer- focused
• Professional Integrity
• Resilience
• Self-Motivation
• Teamwork
• Workplace Organization

Base Pay: $15.00 per hour. Most sales positions are eligible for a commission under the terms of an applicable plan, while most non-sales positions are eligible for a bonus.

We provide best-in-class benefits to eligible employees, including options and expert guidance to support you physically, financially and emotionally through major milestones and everyday life.

High School Diploma / GED (Required)

(if applicable)

0-2 Years

Comcast is an equal-opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.