Commercial Specialist

Job Description

As a Commercial Specialist, you’ll be a key player in Auto Zone’s commercial sales and service operations. You’ll drive WOW! customer service, increase commercial sales, and ensure smooth order fulfillment and delivery. This role combines customer service, sales support, and logistics coordination, with opportunities to lead and grow within the department.

• Assist commercial customers with product selection and order management.
• Maintain accurate billing records and ensure on‑time deliveries.
• Conduct account visits to build relationships and ensure service quality.
• Generate new business through bound calls and in‑person outreach.
• Follow cash handling procedures, including deposits and collections.
• Document and inspect all deliveries for accuracy and condition.
• Monitor and report on vehicle maintenance and safety.
• Manage battery consignment inventory and perform weekly stock checks.
• Handle returns and accident procedures according to company policy.
• Lead the commercial department in the absence of the Commercial Sales Manager.
• Promote a safe and compliant work environment for all team members.

• Strong customer service and communication skills.
• Ability to manage multiple tasks in a fast‑paced environment.
• Familiarity with billing, inventory, and delivery processes.
• Commitment to safety and compliance with company procedures.
• Valid driver’s license and a clean driving record.

• Previous experience in commercial sales or automotive retail.
• Knowledge of Auto Zone systems and procedures.
• Experience managing or supporting a team.
• Strong organizational and problem‑solving skills.
• Exceptional communication: strong people skills and effective communication in both Spanish and English.

Job Identification: 113884

Job Schedule:

Full time

Pay Basis:
Hourly

An applicant’s criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense, any documentation or information demonstrating the rehabilitation of the applicant, the time elapsed since the offense, and any other relevant information. This includes compliance with the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the New York City Fair Chance Act, the Philadelphia Fair Chance Hiring Act, and the U.S. Virgin Islands Fair Chance for Employment Act.

As permitted by state or local law, Auto Zone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of Auto Zone, driving company vehicles and/or supervision of minors.

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