Seasonal Brand Ambassador; Madison, NY

Responsibilities

• Greets and welcomes clients throughout all areas of the store.
• Connects with clients in a genuine and meaningful way.
• Provides clients with advice and knowledge that they may not have realized they needed.
• Makes every client interaction a personal and seamless experience.
• Exhibits behaviors that support client satisfaction goal (KPI).
• Boosts sales through omni channel and out-of-home selling.
• Educates self and client on merchandise, events, promotions, policy and services.
• Demonstrates expert styling and brand knowledge.
• Recommends merchandise based on expert product knowledge and client preferences.
• Graciously takes returns and offers options based on client’s needs.
• Proactively identifies and recommends merchandise across all channels.
• Utilizes selling tools and store technology to sell across all channels effectively.
• Promotes benefits of the AYS program.
• Achieves personal sales and boutique KPI goals.
• Cultivates the client relationship through personalized connection.
• Acquires and builds client base primarily through relationships with new clients and maintaining or building spend of existing clients.
• Strategizes own business and is self‑motivated; takes initiative to increase individual productivity through out‑of‑home base selling and strong client relationships.
• Utilizes digital tools to connect with clients, serve their needs, and follow up as necessary.
• Proactively utilizes mobile devices and selling technology to communicate with clients and expand business.
• Assists in operational tasks: maintains selling floor, back‑of‑house, fills stock, upholds health and safety precautions, assists with visual merchandising, returns merchandise to other departments.
• Follows and implements company policies and procedures.
• Completes daily opening/closing checklists.
• Partners with others to provide the best client experience.
• Actively creates a positive work environment through teamwork and collaboration.
• Maintains positive working relationships throughout the company.

• Minimum of 3 years of sales experience in luxury retail industry; beauty experience a plus.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the Beauty and Fragrance Industry.
• Flexibility to work a retail schedule which will include evenings, weekends and holidays.

Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that each individual's unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization.

Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.

The salary offered will be determined based on candidates' relevant skills, experience, and geographic region. We leverage salary transparency in every market for a seamless candidate experience. In addition to base salary, the total compensation package for this position may include bonus potential, competitive benefits, and other perks. Diptyque is committed to diversity in all its forms and considers each application carefully.

At Diptyque, we unleash your imagination and creativity and support your personal and professional development within a committed and talented team united in a shared adventure.