Customer Success Specialist with German; Demo Team

Position: Customer Success Specialist with German (Demo Team)
Join us on a journey of endless possibilities

At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling work forces to perform at their best.

Learn more adaglobal.com Customer Success (Demo) Specialist The Strada Global payroll and HCM solutions team is committed to providing the best customer experience during the sales process by developing compelling, interactive solutions and materials that bring our value proposition to life - and ultimately increase our win and renewal rates during the sales process. Our team is in line with our ambitious and exciting plans, and we are looking for an enthusiastic individual with client facing experience to join the Customer Experience (Demo) team.

Working as part of the solutions team, the Customer Success Specialist will bring energy and enthusiasm to delivering the best possible demo experience to clients. The successful candidate will ideally have plenty of experience in client facing sales situations ideally gained within the HR and Payroll space.

The Demo Delivery Specialist will work with the team to plan, schedule and deliver client facing demos. During the planning phase you will assess the client requirements and propose an appropriate specification of demo (tailored to client pain points and local market where relevant) and type of demo (live, interactive, video etc) so a strong understanding of such would be beneficial.

As part of the end-to-end demo process and bringing each stage together seamlessly, you will work closely with the demo team along with other key stakeholders including the wider sales, solutions and product teams, so excellent communication and team work is vital.

The role is available for colleagues based in Poland and Spain.

Key Responsibilities Demonstrate the value of Strada solutions, products and offerings to prospects and clients through engaging, relevant and high quality demos

Participate in meetings with clients to discuss and analyze their requirements then suggest appropriate solutions

Create tailored demo in line with client requirements

Ensure live demo environments are configured, tested & prepared in readiness for demo delivery to clients

Plan and schedule demos with the relevant resources within SLAsWork with the solutions and product teams to develop the Strada suite of customer engagement practices and tools, to deliver the ultimate experience to clients and prospects throughout the customer journey

Qualifications and Experience Preferred 3-5 years client facing experience ideally within a sales environment

Preferred 3-5 years of relevant HR/Payroll industry experience, Strada Operations Preferred experience working with HR/Payroll software & solutions (i.e. Success Factors, Workday, SAP Payroll)
Degree in Business Administration, Information Systems or equivalent preferred

Personal skills:

Fluent German speaker (Professional proficiency)
Fluent English speaker (Professional proficiency)
Excellent written and verbal communication skills

Assertive communicator to convey information in a clear, structured and diplomatic manner

Confidence and experience in client facing situations

Positive, problem-solving attitude

Ability to organize work and priorities to meet deadlines with limited supervision

Ability to work autonomously while having a strong sense of commitment to team and department

Demonstrate flexibility and the ability to work in a pressurized environment

Capacity to work in a global remote team

At Strada, our values guide everything we do:

Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.

Own the Outcome – We take…