Mobile Associate, Store-in-Store, Retail Sales

Job Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive competitive base salary and compensation, featuring annual stock grants, an employee stock purchase plan, a 401(k), and free, year‑round money coaching. This package is designed to support our team’s wealth building and overall well‑being.

• Proactively engage with a broad range of customers in a high‑traffic retail environment, using digital tools, effective communication, education, and showcasing T‑Mobile solutions.
• Leverage digital self‑serve tools during customer interactions and the onboarding process, employing solution‑based selling to recommend wireless and app‑centric solutions that deepen relationships and ensure satisfaction.
• Complete training on the T‑Mobile in‑store experience, new skills, products, and processes; maintain knowledge of systems and reference resources; review personal results, current promotions, and Hub updates to remain customer‑ready. Participate in store operations, opening and closing procedures, and asset management.
• Demonstrate customer obsession by engaging personally, building rapport, trust, and loyalty with every interaction. Exceed sales activity by reaching out to potential customers, following up, capturing referrals, managing back‑back processes, and performing price overrides for specialty offers.
• Collaborate with nearby leadership and teams to support the customer experience from account set‑up through device support and account servicing.

• High School Diploma or GED (Required)
• Six months of customer service and/or sales experience; retail environment preferred (Preferred)

• Coaching
• Communication
• Consultative Selling
• Customer Communications
• Customer Education
• Customer Engagement
• Customer Needs Identification
• Customer Referrals
• Customer Satisfaction Management
• Customer Service
• Leadership
• Product Knowledge
• Relationship Building
• Sales
• Sales Prospecting
• Sales Techniques

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No
Safety Sensitive Position:
No

Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and hourly training pay. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000 per year, with actual incentives varying based on performance and full‑time status. All employees are guaranteed at least $20 per hour, including base pay and incentives.

Full and part‑time employees enjoy medical, dental, and vision insurance; a flexible spending account; 401(k); employee and stock purchase plan; paid time off and paid holidays (up to 4 weeks for full‑time and 2.5 weeks for part‑time); paid parental leave; family building benefits; back‑up care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability; voluntary AD&D and accident coverage;

voluntary life, disability, and long‑term care insurance; mobile service, home internet discounts; pet insurance; and commuter and transit programs. Eligible employees may also receive an annual stock grant.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. Employment decisions will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, presence of any physical or mental disability, or any other protected characteristic. Discrimination, retaliation, or harassment based on any of these factors is wholly inconsistent with our business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please contact Applic or call 1‑844‑873‑9500. This channel is not for applying for or inquiring about a position; we cannot respond to non‑accommodation related requests.