Fleet Lease Admin

Job Details

Job Location:

MOBILE, AL 36606

Education Level: None Job Category:
Admin - Clerical This position is responsible for maintaining positive relationships with Commercial Accounts customers, working closely with accounts to coordinate vehicles for sale, and ensuring effective operational flow.

• Maintain accurate account records and a positive customer relationship by ensuring efficient and accurate handling and resolution of account problems.
• Establish and maintain close working relationships and good rapport with major commercial accounts.
• Develop new commercial accounts through personal and phone contact with potential customers and increase level of consignment with existing customers.
• Resolves customer problems and inquiries effectively and efficiently, while consistently providing quality service.
• Review customer account records for completeness and accuracy; maintains customer account files in compliance with contract requirements. Review and update condition report; approve and audit vehicle repair report.
• Walk vehicles and make recommendations for reconditioning to increase vehicle value.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
• In coordination with account administrator and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• Work with lot operations and lot coordinators to ensure appropriate scanning and organization of account vehicles.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities.
• Perform other duties as assigned by management.
• Performs Pre-Delivery Inspection(PDI)
• Oversees PDI of various accounts in a timely manner
• Use systems to perform check ins, condition reports, and check outs of all remarketing units
• Organize fueling and delivery of units as laid out by the account representatives
• Ensure that all units have been gate passed and all charges entered into ASI as per each account
• Handle redemptions in accordance with account requirements and in compliance with all applicable laws/regulation such as UDAAP, FDCPA, etc.
• Answers phone calls to department in a professional and friendly manner

• High School Diploma or equivalent, Some College/Associate’s Degree preferred
• Valid Driver’s License and good driving record
• Data Entry
• Condition Report experience
• Excellent written and oral communication skills
• Customer service skills
• Strong organizational skills
• Ability to sit or stand for long periods of time
• Ability to enter and exit vehicles frequently

• Great multi-tasker
• Great time management
• Goal oriented
• Adaptable to change
• Excellent communicator
• High ethical standards
• Innovative
• Accountable
• Organized
• Involved with the industry
• Team player
• Effective networking skills
• Patience and flexibility
• Negotiation skills
• Detail oriented and self-motivated
• Knowledge of automotive trends and equipment in the fleet

• Consults with Fleet Lease Manager on operational issues (including fiscal matters)
• Conducts training of others;
• Cross-trained on other accounts to ensure bench strength in department
• Regular and substantial contact with others.
• Contacts usually involve discussions related to accounts and procedures, may include proposal or presentation writing, negotiation with vendors, and the like.
• Handles sensitive, complex, and/or confidential information
• Assesses and diffuses problem situations and requires influencing others to reach consensus.
• Requires tact and diplomacy to handle difficult customer/internal situations.
• Requires advanced interpersonal and communication skills to establish and maintain internal and external customer relationships.
• Explores alternatives and creative solutions to meeting the needs of the customer
• Tasks are multiple and diverse with some interrelationship across processes.
• Work requires the direct application of a variety of procedures, policies and/or precedents.
• ]There is some budget responsibility and expenditure authority
• Performs duties within scope of general Company policies, procedures and objectives as well as account contractual obligations.
• Analyzes problems and performs needs assessments.
• Uses…