Security Operations Center Dispatcher

Overview

Afognak Diversified Services, Inc a subsidiary of Afognak Native Corporation has an opportunity for a part-time Security Operations Center Dispatcher in Mobile, AL. The Security Operations Center (SOC) is the primary communications and documentation center for 11 geographically separated locations.

• Operate communication equipment to receive incoming calls for assistance and dispatch personnel and equipment to the scene of an emergency.
• Operate telephone console to receive incoming calls for assistance, determine nature of problem, and identify type and number of personnel and equipment needed, following established guidelines.
• Scan status charts and computer screens to determine units available.
• Monitor alarm system signals that indicate location of fire or other emergency and operate two-way radio to dispatch police, fire, medical, and other personnel and equipment, and relay instructions or information to remove units.
• Type commands on computer keyboard to update files and maintain logs.
• Test communications and alarm equipment and backup systems to ensure serviceability.
• Provide pre-arrival instructions to caller, utilizing knowledge of emergency medical techniques, and activate alarm system to notify fire stations.
• Monitor security & fire alarms and Closed-Circuit Television (CCTV) and dispatch responding forces to provide immediate visual assessment (IVA) at these locations.
• Plot locations of resources and responding forces to immediately dispatch as needed.
• Maintain rosters of all on-duty forces as well as telephone rosters and notifications matrix.
• Initiate emergency communications to site populace to make them aware of pending and actual emergency events.

• Must be at least 21 years of age.
• Possess and provide proof of at least a High School Diploma or GED equivalency certificate or a high degree.
• Successfully pass a criminal history background investigation.
• Must speak English fluently; read and comprehend written English.
• Must be able to demonstrate excellent skill using Microsoft applications.
• Must be capable of learning new computer programs and applications.
• Must be able to work various shifts, including weekends and holidays.
• Must be able to successfully complete a pre-employment physical exam.
• Ability to write legibly, using proper grammar and spelling.
• Ability to acquire knowledge of all contracted site locations, including each site's geographical layout.
• Ability to operate base radio and computer terminal equipment.
• Ability to perform routine clerical work.
• Ability to follow moderately complex oral instructions.
• Ability to remain calm and effective under heavy workload and emergency situations.
• Ability to speak with a clear, well-modulated and pleasant voice and to use good grammatical construction in choice of words.
• Ability to establish and maintain effective working relationships with the client, public safety personnel, other employees, and the general public.
• Ability to monitor CCTV systems.

The pay range is $17.00 to $19.00 hourly.

Our full range of benefits include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement. Positions covered by applicable statutes or agreements will comply with requirements as well as other client-customer contract requirements. For more information, please visit our Company's Career page.