Senior Fire Service Technician

Sign on Bonus! This role is servicing the Gulfport Biloxi area.

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representatives and ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including Simplex Grinnell.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices such as smartphones and laptop computers, and obtain customer signature upon completed service call assignment.
• Participate in a scheduled on‑call rotation.
• Help to train or mentor others on the service team.
• Provide customers with the highest level of service to solve building inefficiencies and resolve service‑related items as a trusted advisor, offering solutions and outcomes at the time of service.
• Perform any other duties as assigned.
• Assist in the programming of fire alarm, security, and access control system panels, including panel repair/reprogram, device replacement/repair, resolving low‑voltage circuit troubles, and system testing.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Complete and submit all required task‑related, activity, productivity, and other documentation in a timely manner.
• Provide recommendations and solutions to ensure facilities are running efficiently, including upselling opportunities and quoting support.
• Perform on‑call and after‑hours work as required by customer needs.

• 5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• NICET II Level II certification – strongly preferred.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment: multimeter, digital analyzer, commissioning devices.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Physical capability to perform labor that includes carrying and moving equipment and tools up to 50–70 lbs.
• Ability to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high‑lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings.
• Flexible working hours, including weekends; overnight travel may be required.
• Strong organizational skills, positive attitude, quick learner.
• Valid driver’s license with a clean driving record meeting company requirements.
• Retention of necessary licenses required by National, State and Local codes.
• Adherence to and implementation of safety guidelines and procedures at all times.

• Hourly pay range: $27–36, commensurate with education, experience, knowledge, skills, and abilities.
• Competitive benefits package.
• Sign on bonus applicable.
• Position may involve occasional overtime and travel.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, disability, or any other characteristic protected by law.

For information about your equal‑opportunity and non‑discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and require an accommodation during the application process, please visit the accommodations page.