Fire Alarm Lead Technician

This position reports to the Fire Alarm Manager. The Technician will be responsible for providing inspections, installations, and service on a variety of fire alarm system devices (primarily industrial) in a professional and timely manner.

• Competitive compensation
• Pay is on a weekly cycle, every Friday
• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
• Company paid short and long-term disability
• Immediately vested in our 401(k) company match
• Full‑time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long‑term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
• Exceptional guidance and support from our managers
• Collaborative culture & environment
• Robust training opportunities with company reimbursement upon achieving required licensing
• Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
• Opportunity to work alongside some of the best talent in the fire protection industry

• Provide exceptional customer service to clients by addressing their inquiries, concerns, and service requests promptly and professionally.
• Ability to work independently while providing excellent communication with customers, direct supervisor, and service team members.
• The Fire Alarm Service Technician will perform both routine inspection, scheduled repairs, and emergency service calls.
• Perform routine service and maintenance tasks on fire alarm systems in primarily industrial, and occasionally commercial and residential buildings.
• This includes inspecting, testing, cleaning components, and verifying system functionality.
• Identify and diagnose issues with fire alarm systems.
• Troubleshoot and repair faulty components, wiring, and equipment to restore optimal system performance.
• Provides customer instruction on system operation and functionality.
• Ability to manage job scheduling and job progress in an efficient and cost-effective manner, with a strong focus on quality.
• Respond to service requests, must be able to accurately diagnose fire alarm system malfunctions and adjust, repair, or replace equipment as needed to bring into compliance.
• Educate customers on fire alarm system functionality, best practices, and emergency response procedures.
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• Making sure all work complies with relevant codes and regulations.
• Ensure proper Maintenance and care of equipment trucks, lifts, tools, etc.
• Manage their time to complete the maximum amount of service, inspection, and installation calls while maintaining a high level of quality.
• Achieve any weekly productivity goals assigned by the Fire Alarm Manager or designated Agent.
• Learn applicable fire protection codes and obtain applicable state licensing.

• Applicable licensing and certification required by National, State and Local codes.
• NICET Certification and or verifiable work history of 5+ years desired (Fire Sprinkler Experience is a plus but not required).
• Experience in industrial applications preferred.
• Ability to learn applicable installation, inspection, and servicing codes.
• A strong work ethic and professional appearance.
• Excellent communications, and customer service skills.
• Possess a valid driver’s license and driving record that meets company requirements.

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.