Fire Alarm Technician

Overview

Impact Fire Services is a full-service fire protection and life safety company established in 2009. We provide installation, maintenance, inspection, monitoring, and retrofit of fire safety systems and support industries including retail, healthcare, education and restaurants. We operate across multiple states with 52+ district offices and employ 2,100+ people.

At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Our apprenticeship programs give you the support and knowledge to advance in your career.

We are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property. Our cohesive team spirit and customer service orientation are evident in all we do. We operate with the belief that every team member plays a critical role in our success, across 52+ district office locations in the United States, supporting industries from retail and healthcare to education and restaurants.

• Competitive compensation
• Pay is on a weekly cycle, every Friday
• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
• Company paid short and long-term disability
• Immediately vested in our 401(k) company match
• Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success
• Exceptional guidance and support from our managers
• Collaborative culture & environment
• Robust training opportunities with company reimbursement upon achieving required licensing
• Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
• Opportunity to work alongside some of the best talent in the fire protection industry

This position is located out of our West Mobile, AL district office.

This position reports to the Fire Alarm Manager. The Technician will be responsible for providing inspections, installations, and service on a variety of fire alarm system devices (primarily industrial) in a professional and timely manner.

• Provide exceptional customer service to clients by addressing their inquiries, concerns, and service requests promptly and professionally.
• Ability to work independently while providing excellent communication with customers, direct supervisor, and service team members.
• The Fire Alarm Service Technician will perform both routine inspection, scheduled repairs, and emergency service calls.
• Perform routine service and maintenance tasks on fire alarm systems in primarily industrial, and occasionally commercial and residential buildings.
• Inspect, test, clean components, and verify system functionality.
• Identify and diagnose issues with fire alarm systems.
• Troubleshoot and repair faulty components, wiring, and equipment to restore optimal system performance.
• Provide customer instruction on system operation and functionality.
• Manage job scheduling and job progress in an efficient and cost-effective manner, with a strong focus on quality.
• Respond to service requests, diagnose malfunctions, and adjust, repair, or replace equipment as needed to bring into compliance.
• Educate customers on fire alarm system functionality, best practices, and emergency response procedures.
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• Ensure all work complies with relevant codes and regulations.
• Ensure proper maintenance and care of equipment trucks, lifts, tools, etc.
• Manage time to maximize the number of service, inspection, and installation calls while maintaining quality.
• Achieve weekly productivity goals assigned by the Fire Alarm Manager or designated Agent.
• Learn applicable fire protection codes and obtain applicable state licensing.

• Applicable licensing and certification required by National, State and Local codes.
• NICET Certification and/or verifiable work history of 3+ years desired (Fire Sprinkler experience is a plus but not required).
• Experience in industrial applications preferred.
• Ability to learn applicable installation, inspection, and servicing codes.
• A strong work ethic and professional appearance.
• Excellent communications and customer service skills.
• Possess a valid driver’s license and driving record that meets company requirements.

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply online.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.