Service Manager

Job Summary

We are seeking an experienced Service Manager for a direct hire opportunity supporting fire protection service operations in the Modesto and Stockton, CA areas. This role is ideal for a hands‑on leader with experience in portable fire extinguishers, fire alarm systems, fire suppression systems, service operations, technician leadership, routing, inspections, safety, and customer service. The Service Manager will oversee production, staffing, performance, safety, inventory, customer relationships, and service quality across the Northern Region, fostering a motivated, team‑focused work environment.

• Oversee service production across the Modesto and Stockton areas, including technician scheduling, routing efficiency, inspection completion, documentation accuracy, and daily operational support.
• Lead, train, motivate, and manage production personnel while promoting employee development, safety compliance, accountability, and high‑quality service delivery.
• Support customer relationships by resolving disputes, meeting with new and existing customers, conducting worksite surveys, and identifying service challenges.
• Manage inventory, tools, testing equipment, vehicle maintenance, warehouse accuracy, and calibration requirements to ensure technicians are properly equipped.
• Generate and update master service agreements, contract work orders, and service agreements for large customers.
• Maintain current knowledge of applicable fire protection inspection, testing, maintenance codes, standards, safety regulations, and business requirements.

• Direct hire opportunity.
• Salary range: $70,000 to $75,000 per year.
• Health, dental, and vision insurance coverage.
• Flexible spending accounts for medical and dependent care.
• Qualified 401(k) retirement plan.
• Employee Stock Ownership Plan.
• Life insurance.
• Paid holidays.
• Paid vacation.
• Paid sick leave.
• Company‑provided vehicle.
• Fun, friendly work environment.

Equal Opportunity Employer / Disabled / Protected Veterans