Service Writer Service Advisor Bilingual

Overview

Powersports of Modesto is seeking a motivated, customer-focused Service Writer / Service Advisor to serve as the primary point of contact between our customers and service department. This role is critical to delivering a smooth, professional service experience, from initial write-up through repair completion and customer follow-up. The ideal candidate is organized, personable, and thrives in a fast-paced dealership environment. Powersports experience is a plus, but strong customer service, communication skills, and the ability to manage multiple repair orders efficiently are essential.

Bilingual (English/Spanish) candidates are strongly preferred.

• Greet service customers promptly and professionally, in person and over the phone.
• Clearly explain recommended services, timelines, and estimates.
• Communicate effectively with customers throughout the repair process, including updates and approvals.
• Handle customer questions and concerns with professionalism and care.
• Accurately write up repair orders, documenting customer concerns and requested services.
• Review technician findings and convert them into clear, customer-friendly repair recommendations.
• Ensure proper authorization is obtained before work is performed.
• Work closely with technicians and the service manager to ensure efficient workflow.
• Schedule service appointments and manage daily workload.
• Verify parts availability and coordinate with the parts department as needed.
• Ensure repair orders are properly closed, billed accurately, and documented correctly.
• Collect payments and explain final invoices to customers.
• Maintain clean, organized service records.
• Help maintain service department efficiency and customer satisfaction goals.
• Follow dealership policies, OEM requirements, and safety procedures.
• Assist with maintaining a clean, professional service counter and customer area.

• Prior experience as a Service Writer / Service Advisor preferred (automotive or powersports).
• Strong customer service and communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic understanding of service repair processes and maintenance terminology.
• Computer proficiency;
  Lightspeed DMS experience a plus.
• Bilingual in English and Spanish preferred.
• Professional appearance and positive attitude.
• Reliable, punctual, and team-oriented.

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance