Customer Service Representative - Modesto Main

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Part-time Equivalent Staff Modesto, CA, US

5 days ago Requisition

Salary Range: $20.00 To $23.00 Hourly

Department:
Retail Bank

Employment Status:
Hourly, Non-Exempt

Supervises Others:
No

Salary: $20.00 - $23.00 (commensurate with experience & qualifications)

F & M Bank’s Tellers/Customer Service Representatives ("CSR") are responsible for providing prompt, friendly customer service and accurately processing a variety of customer transactions. They are expected to consistently provide an exceptional customer experience when interacting with customers either in person, on the telephone, at the drive‑up, or when interacting with other internal Bank departments and staff.

• CSR’s are the “face” of the Bank to our customers and as such, are expected to consistently present a professional image and communicate effectively
• CSR’s proactively identify a customer’s financial needs, promote appropriate products and services by cross‑selling or making referrals to other branch staff
• CSR’s take care to ensure the safety and soundness of our customer’s funds and financial information by following security and internal controls requirements in their job duties at all times
• CSR’s efficiently and accurately process customer transactions

• A service “champion” who models exceptional customer relations and implements effective ways to deliver personalized service based on individual customer needs
• Self‑starter who demonstrates effective lobby management practices and who performs transactions both accurately and efficiently
• A top‑notch, personable communicator who listens for customer cues while processing transactions and proactively resolves problems with finesse
• An individual devoted to operational excellence, adhering to high ethical standards and who contributes to the branch’s promotional campaign goals
• A team‑player who shares ideas and information to streamline operations

• Successful completion of a credit history check is a condition of employment
• Minimum of a high school diploma or equivalent
• Spanish Speaking preferred but nor required
• Minimum of 1 year of recent cash handling experience
• Satisfactory completion of the Teller Test