Customer service assistant

Responsibilities

• Maintain flow of information and communication with customers, sales staff, and other departments throughout the order process. Serve as liaison with supply chain and shipping teams.
• Process orders received from domestic or international customers and sales staff.
• Serve and support all customers of designated regions to ensure the maintenance and growth of the business and improve customer satisfaction.
• Review inventory availability vs. forecast vs. prorates; as well as lab information regarding quality of seed.
• Order processing includes: order entry, additional documentation (phytosanitary certificates, lab analysis and export requirements), follow-through and invoicing.
• Monitor all orders through the process to ensure on-time delivery to meet customers’ expectations.
• Monitor pricing in ERP system and report any irregularities to Sales Data Planning.
• Maintain accurate and up-to-date files with customer profile information and country requirements.
• Participate in defining, preparing and updating all work instructions in the QA Module (AQUARIUS).
• Process credits and adjustments per verified customer requests, internal management requests or for billing error corrections.
• Cross train within the department to insure adequate coverage at all times.
• Perform other incidental and related duties as required and assigned.

• AA/AS degree in Business or Agriculture or equivalent.
• 3‑5 years’ experience in customer service.
• Experience with ERP systems (JD Edwards a plus).
• Excellent oral and written communication skills.
• Must be proficient in English; proficiency in Spanish, French or Portuguese a plus.
• Microsoft Office Suite, Word, Excel, Outlook and Access experience.

The rewards of working here:
You join an expert team of innovators and creators that collaborate with farmers around the world to sustainably enhance the taste and quality of healthy food.

• This position’s range is $25 - $30/hr

Our total compensation and pay ranges reflect our market pay structures. As such, individual salaries or hourly rates are determined by a variety of factors including, but not limited to: local geographical market conditions, internal equity, as well as candidate qualifications, such as job related skills, education, and experience.

• Work/Life Balance
  • 12 Paid Holidays per year
  • +1 Floating Holiday per year
  • Paid shutdown holidays
  • Progressive time off starting at 80-vacation hours
• Company Covered Benefits
  • Company paid Life Insurance, Long Term Care, Long and Short-Term Disability
• Family EAP, Telehealth and Mental Wellness Services
• Internal Career Progression
  • Learning Environment
  • Promotions from within
  • Paid Annual Training
  • Tuition Reimbursement
• 401(k) dollar for dollar Employer matching
• Additional Employer 401(k) Contribution per paycheck
• Traditional and Roth (401k) plans options
• Company Profit sharing in December
• Family Benefits
  • Maternity and Paternity paid time off
  • Fertility and Infertility benefits
  • Low family medical deductibles

We are a company with a supportive culture and leadership. We encourage you to be part of our journey to enhance the world’s food supply and support the farmers that grow them.