Customer Service Representative

Job Overview

Mechanics Bank is currently searching for a Customer Service Representative to join our team. This role will be working on‑site and under general supervision, performing basic to moderately complex banking transactions. The position requires a high level of service by accurately processing transactions, resolving inquiries, and maintaining account information.

• Perform routine teller transactions, including deposits, withdrawals, check cashing, payments, transfers, and mail or night drop transactions.
• Process basic to more complex customer transactions according to established procedures and security guidelines.
• Assist customers with account reconcilement, copies of statements and checks, orders, closures, address changes, stop payments, debit card maintenance, and safe deposit box entrances.
• Provide exemplary customer service both in person and over the phone, responding accurately and promptly to inquiries.
• Identify additional customer needs and make product and service recommendations, providing information on rates, charges, fees, and restrictions.
• Educate customers on banking technology, such as mobile and online banking.
• Maintain and balance a cash supply for transactions, adhering to all cash handling policies and balancing cash at shift end.
• Review customer transactions for red flags and fraudulent items, maintaining awareness of criminal scams.
• Refer customers to Branch Management and proper departments for unresolved issues.
• Assist with branch opening, closing, and security procedures as needed.
• Gather data and process various reports and forms for compliance (e.g., Currency Transaction Reports, RegCC, holds, overdraft).
• Assist with branch audit functions and complete required compliance by assigned due dates.

• High School Degree or GED required; additional experience may be considered in lieu of a degree.
• Minimum of 1 year experience in a banking environment with basic knowledge of bank deposit products and services.
• 1 year in customer service and cash handling experience in a customer‑facing role required.
• Excellent interpersonal skills, attention to detail, and customer service orientation.
• Ability to work independently and collaborate effectively as a team member.
• Ability to make decisions using available information.
• Basic knowledge of bank deposit products and services, and ability to understand customer loan requests and make appropriate referrals.
• Knowledge of applicable bank policies and procedures.

0‑10%.

$20.00‑25.00 per hour, eligible for Retail Incentive Plan.

• Medical, prescription, dental, and vision coverage for employees and eligible family members.
• Employer‑paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits.
• Health Savings Account with employer contribution.
• Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit.
• 401(k) and Roth 401(k) with company contribution.
• 529 Education Savings plan, Tuition Reimbursement Program, and Student Loan Assistance Program.
• Supplemental Health plans, Voluntary Legal and Identity Theft Services.
• 11 paid holidays, paid sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time annually.
• Free personal checking and savings account; discounted rates on primary residence loan with $0 origination fees (restrictions apply).

Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law. Please view Equal Employment Opportunity Posters provided by OFCCP here.