Patient Advocate

# Patient Advocate Modesto, CA 95350## Overview Salary Range $18.00 - $20.00 Hourly Position Type Full Time Job Shift Day Category Dental ## Description The Patient Advocate is an essential position in the dental practice responsible for delivering positive patient experiences by effectively performing all service-oriented tasks, which include (but not limited to) warmly greeting and checking in patients in a timely manner;

ensuring smooth patient flow between the front and backoffice; supporting efforts to maintain full scheduling for the doctors; and supporting front office administrative tasks as needed. This position is key for promoting practice growth through effectively implementing administrative procedures and a positive, professional presentation as a member of the front desk team. This position will project the positive, friendly atmosphere of our practice, which includes welcoming and dismissing all visitors in a cheerful and professional manner.

The Patient Advocate also serves as support to the Treatment Coordinator, relative to treatment plan presentation; therefore, it is expected this person will learn and use knowledge of dental procedures to educate patients on ideal treatment plans. There is a performance-based bonus incentive available for eligible treatment accepted.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS
• Sitting 70%.
• Standing or walking 30%.
• Moderate noise levels from dental and other lab equipment.
• Dental, office, and lab setting.
• Exceptional hand dexterity and typing skills to work with standard software programs provided.
• Good mathematical aptitude to accept copayments for the practice.
• Frequent client and interoffice personnel interaction.
• Near Vision—the ability to see details at close range (within a few feet of the observer) as required for constant usage of computer software and review of patient identification information.
* RESPONSIBILITIES
• Ensure smooth flow and timeliness in delivery of patient care in the dental office. This includes performing front office daily opening and closing activities and always treating patients with professionalism and courtesy.
• Monitor and maintain overall front office appearance to meet the company’s expectation of aremarkable patient experience.
• Follow office protocols related to patient registration, appointment scheduling, patient flow, collection of fees and organization and distribution of dental records and documents.
• Assist with referrals to internal dental specialists and follow-up after missed appointments.
• Participate in quality improvement activities, including adherence to OSHA and dental regulations.
• Coordinate with the Back Office Lead to ensure smooth clinical flow and accountability.
• Handle office scheduling and use problem-solving skills to minimize patient waiting time, and to increase efficiency and quality of dental services.
• Assist with training and orientation of new employees.
• Participate in professional development opportunities.
• Participate in daily huddles and support efforts to implement solutions to office operation issues.
• Recommend suggestions to improve office management, including focus on meeting office KPIs (Key Performance Indicators).
• Ensure appointments are scheduled in consideration of production and capacity.
• Assist with meeting office goals for case presentation and acceptance of ideal treatment plans.
• Assist with follow-up activities related to completing outstanding treatment plans, as needed (ex: statusof pre-authorization requests sent and received).
• Maintain office supply inventory, including ordering as needed.
• Assist in completing the End-of-Day routine, including but not limited to reconciling production and collection, settling credit card accounts, and…