Customer Service Representative

Overview

Are you a people person? Do you love helping others? U‑Haul is looking for friendly, motivated individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will be the face of U‑Haul’s exceptional service, helping customers with inspections, dispatch, and returns, and using up‑to‑date technology throughout the process. This role offers on‑the‑job education.

Our motto is “Hire Fast, Pay Fast.” You can start today and get paid today, with two hands‑on working interviews that pay each, plus a $100 hiring bonus and a $300 cash bonus for completing the 1‑2‑3 Punch Certification Program.

• Opportunities for advancement
• Mindset App Reimbursement
• Health insurance & prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• Met Law legal program
• Met Life auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) savings plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for kids
• Business travel insurance
• You Matter EAP
• Life Lock identity theft protection
• Critical illness/group accident insurance
• Dave Ramsey’s Smart Dollar Program
• Gym reimbursement program
• Dental & vision plans

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers about products and services.
• Prepare rental invoices and accept returned equipment.
• Install hitches and trailer wiring.
• Fill propane tanks (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

The work involves moderate risks or discomforts which require special safety precautions, such as working around moving parts or machines and exposure to fumes or irritant chemicals. Protective clothing or gear such as masks, goggles, gloves or shields may be required.

The job requires some physical exertion: long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs, assisted or unassisted.

Pay Range is: $16.5 – $18.5 per hour.

U‑Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on request for applicants participating in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.

Since 1945, U‑Haul has served do‑it‑yourself movers and their households across the United States and Canada. The company’s founder, L.S. “Sam” Shoen, and his wife recognized the need for affordable, nationwide moving equipment, leading to the iconic orange U‑Haul trailers and the birth of the industry.