Patient Care Coordinator

Starting hourly: $19.00 - $21.00 per hour depending on medical office experience

Therapy Partners Group is the parent company of a thriving family of outpatient physical therapy and wellness brands throughout the United States. We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapistswhoare passionate about helping patients achieve their goals.

Currently, we are looking for a full time Patient Care Coordinator for our Banner Court location in Modesto.

Schedule:

Monday
- Thursday 7:00am - 5:00pm & Friday 8:00am
- Noon Friday

The Patient Care Coordinator Float (Offsite) is responsible for providing centralized administrative and front-office support to assigned TPG clinics from the Modesto HQ location. This position performs essential non-patient-facing PCC workflows, including patient scheduling, telephone support, assigned clinic tasks, and other administrative functions necessary to support clinic operations and patient access.

The PCC Float will partner closely with clinic and regional leadership to provide coverage based on operational needs, assist with high-volume workflows, and ensure assigned responsibilities are completed accurately and timely in accordance with TPG policies, procedures, and HIPAA requirements.

Strong customer service, communication, organization, and computer skills are essential for this role. The individual must be comfortable supporting multiple clinics and priorities and communicating professionally with patients, clinical staff, corporate employees, and external contacts.

• Communicates with patients, staff, and external contacts in a friendly, courteous, and professional manner.
• Provides centralized administrative support to assigned TPG clinics based on operational and staffing needs.
• Answers transferred clinic phone calls with professionalism and care when the clinic PCC is unavailable or additional phone coverage is needed.
• Returns assigned voicemails timely, with the expectation that voicemails received during the workday are addressed the same day.
• Maintains a phone answer rate of 85% or higher when assigned to phone coverage.
• Schedules patient initial evaluations and follow-up visits through the established plan of care.
• Assists with new-patient scheduling and collection of necessary patient information.
• Accurately enters and maintains patient information and demographics within applicable systems.
• Calls and confirms patient appointments as assigned.
• Follows up on no-show patients and assists with rescheduling appointments as assigned.
• Assists with treatment authorization and/or continued treatment prescription follow-up when assigned.
• Completes high-volume assigned clinic tasks, scheduling work queues, and other essential non-patient-facing PCC workflows.
• Supports multiple clinics and adjusts priorities based on daily operational needs and direction from leadership.
• Works closely with clinic leadership, Regional Front Office leadership, Billing, and other departments to support efficient patient and administrative workflows.
• Escalates patient issues, concerns, or situations requiring clinic-level intervention to the appropriate Clinical Director or Regional Front Office leadership.
• Maintains patient confidentiality and protects confidential information at all times.
• Participates in and adheres to TPG HIPAA policies and procedures.
• Performs other administrative duties and PCC support functions as assigned.

High…