End Point Engineer

• Location 601 McHenry Ave,Modesto, CA, 95350,United States
• Base Pay $35.00 - $50.00 / Hour
• Job Category Integrated Technology Services
• Employee Type FT Non-Exempt

Boyett Petroleum is seeking a highly skilled End Point Engineer to join our IT team as the senior technical escalation point. If you thrive on solving complex problems, supporting executive-level users, and elevating IT operations through process improvement and mentorship, this role offers the impact and autonomy you’re looking for. As our End Point Engineer you’ll serve as the highest-level support resource within the IT Support Desk.

You’ll take ownership of advanced troubleshooting, root cause analysis, and systemic improvements across our endpoint and SaaS environments.

• 5+ years of hands‑on IT support, help desk, or endpoint engineering experience
• Advanced troubleshooting across desktops, SaaS, network‑dependent apps, and identity services
• Strong knowledge of:
• Microsoft 365 (Exchange Online, Teams, One Drive, SharePoint)
• Endpoint management tools (Intune, SCCM, JAMF, etc.)
• Identity & access management (AD, Entra , MFA, SSO)
• Experience supporting senior leaders or high‑profile users
• Familiarity with remote support, scripting (Power Shell), and ITIL workflows
• Bachelor’s degree not required - based on proven ability and leadership 5+ years of hands‑on IT support… Strong working knowledge of Microsoft 365 suite.

• ITIL Foundation, HDI Team Lead, or MD-102 certification
• Exposure to compliance frameworks (HIPAA, PCI, SOX, NIST)
• Demonstrated leadership in cross‑functional projects
• Strong technical and user‑facing documentation skills

Candidate will be required to participate in the following as a condition to hire:

• Assessment Testing as Needed

• Act as the final escalation point for complex or persistent technical issues
• Perform deep diagnostics across Windows OS, Microsoft 365, VPN, endpoint protection, and remote access systems
• Use tools such as Event Viewer, Sysinternals, Intune logs, and Power Shell to identify root causes
• Validate hardware issues and coordinate repairs or RMAs with vendors

• Deliver high‑touch support to C‑suite executives and board members
• Ensure professionalism, privacy, and continuity of communication
• Support AV setups, mobile connectivity, and hybrid/offsite leadership needs

• Conduct post‑mortems on recurring or critical incidents
• Recommend process improvements, automation, or documentation updates
• Identify gaps in ticket resolution or SLA performance
• Partner with infrastructure, cloud, and cybersecurity teams
• Lead or participate in endpoint upgrades, tool rollouts, AV refreshes, and compliance initiatives
• Serve as SME during audits requiring endpoint or access control expertise

• Own internal support documentation and enforce SOP/KB quality
• Mentor Tier I and II staff and lead training sessions
• Support onboarding of new IT team members

Benefits offerings include medical, dental, and vision coverage;
Mutual of Omaha life insurance with buy up option, Mutual of Omaha supplemental plans, vacation accrual and paid holidays. Additional benefits include 401k participation with company match, EAP plan, learning and development education assistance.

We’re committed to building a supportive, inclusive environment where IT professionals can grow, lead, and innovate. You’ll have the opportunity to influence support standards, mentor others, and directly improve the technology experience for our entire organization.