Desktop Support Analyst - Revenue Cycle Management - Modesto; Cummins Dr

Desktop Support Analyst I

At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside.

Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations:
Vituity has opportunities at 900 practices across the country, serving 14.5+ million patients a year. With Vituity, if you ever need to move, you can take your job with you.

• Fielding and thoroughly documenting Service Desk tickets and related to PC hardware, printer/MFP hardware, PC/VoIP phone peripherals, Microsoft Windows operating system, Microsoft Office suite, VMWare virtual desktop products, Apple IOS, Adobe Acrobat and Java.
• Provide backup Telephone support for Service Desk Technicians.
• Installation and maintenance of business software as assigned.
• Management and completion of Service Desk related projects, such as hardware, and software deployments, monthly security patching, and extensive cloud applications.
• Use of internal and external knowledge bases and other resources to resolve as many technical issues as possible before escalation.
• Provide 2nd level support for the Service Desk Technicians.

• 4-year degree or equivalent experience required.
• 2 to 4 years' experience in Desktop support ervice desk required.
• Possess a working knowledge of fundamental operations of relevant software, hardware, and other technology equipment.
• Comptia A+ or comparable industry-recognized certification required.
• ITIL Foundation training required.
• HDI Certifications preferred.
• Classes relating to Service Delivery or application specific certifications are preferred.
• 4-year degree in relevant field preferred.
• 4 years of experience in IT preferred.
• Office 365 Certification preferred.
• Owner and expert on one or more minor applications used at Vituity.
• Willingness to work overtime, nights and weekends as required.
• Ability to remain productive during slow times, able to multitask effectively during busy times, and exercise patience and professionalism during stressful situations.
• Knowledge of and compliance with all Vituity IT operational and security policies and standard operating procedures.
• Full knowledge of admin functions with Office 365.
• Working knowledge of Active Directory and Exchange.
• Working knowledge of Active Directory and its interface with Office 365.
• Self-starter able to manage small projects.
• Able to support applications used at the primary work location. For example, if at RCM, able to support virtual desktops and billing applications.

• Modesto, California, is a vibrant city in the heart of the Central Valley that blends agricultural roots with a thriving cultural and recreational scene.
• Known as the birthplace of filmmaker George Lucas, Modesto pays homage to its connection to "American Graffiti" with the annual Graffiti Summer celebration, a nostalgic nod to classic cars and the 1950s.
• The Gallo Center for the Arts showcases performances that enrich the community's cultural landscape.
• Outdoor enthusiasts enjoy Woodward Reservoir for water sports and nearby Yosemite National Park for hiking and breathtaking scenery.
• Modesto's Mediterranean climate provides warm summers and mild winters, perfect for year-round activities.
• Its central location offers easy access to San Francisco and Sacramento, making it ideal for professionals.

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your…