Systems Technician I​/II

Overview

Join the City of Modesto as a Systems Technician I/II and help keep our essential technology running smoothly across the Help Desk, GIS, and Web services. In this dynamic role, you'll troubleshoot and resolve system issues while supporting a team dedicated to high-quality service. If you have at least six months of hands‑on tech experience and a passion for problem‑solving, we’d love to have you apply!

2.5% Education Incentive
- Bachelor's Degree

5% Education Incentive
- Master's Degree

Salary offered depends on candidate’s experience.

• Verify and open a variety of databases to ensure files and systems are available to users.
• Monitor systems, identify malfunctions, and initiate corrective action to maintain schedules and assure integrity of production files and output.
• Operate computer to run production jobs and back‑ups of primary systems scheduled in accordance with system operations instructions.
• Maintain and coordinate production schedules for all work processed on computer.
• Troubleshoot and perform minor maintenance on personal computer hardware, software, printer, and network‑related problems; resolve issues related to communications, GIS map/data maintenance, or web page maintenance.
• Assist in the installation, troubleshooting, maintenance, upgrades, and administration of LAN/WAN.
• Monitor the overall performance of the network operating systems and communications software; resolve problems as required.
• Diagnose and resolve problems regarding hardware, applications, network connectivity, and operating systems; dispatch service to provide advanced level support, as necessary.
• Receive, enter, and track end‑user problems and resolutions; ensure appropriate problems are resolved within a timely manner; prepare status report of completed service items.
• Assist in researching and evaluating new advances in personal computer hardware and software.
• Assist in providing city‑wide training for hardware, software, and/or applications.
• Assist in testing and maintaining computer hardware and software.
• Assist with the development of procedures.
• Build and maintain positive working relationships with co‑workers, other city employees, and the public using principles of good customer service.
• Observe and maintain a safe working environment in compliance with established safety programs and procedures.
• Perform related duties as assigned (marginal functions).

• Computer and related equipment maintenance.
• Server systems.
• Basic principles and techniques of computer systems analysis and programming.
• Principles and practices of customer service.
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
• Local Area Network (LAN) and Wide Area Network (WAN) concepts, terminology, and operating systems.
• Principles of information systems security.
• Computers, information systems, and Internet technologies related to systems, help desk, GIS, or web functions.
• GIS, GPS, automated mapping systems, and database management.
• Independently troubleshoot, configure, repair, and install computer and server hardware/software.
• Work with word processing, database, spreadsheet, and presentation software.
• Use sound, independent judgment within established guidelines.
• Prioritize work and coordinate several activities simultaneously.
• Work with vendors to resolve application issues.
• Assist in maintaining cable route maps, software license, and version tracking.

Experience:

Six months of responsible computer‑related work experience including proficiency in related technology used by the City of Modesto in the help desk, GIS, or web functions. For Systems Technician II,
Two years equivalent to Systems Technician I.

Training:
High School diploma or GED equivalency. Supplementary specialized technical training or coursework;
Microsoft certifications desirable.

License or Certificate:
Possession of, or the ability to obtain, a valid California driver's license.

Additional Requirements:

Must pass a P.O.S.T. level background investigation prior to appointment for clearance to work on Police Department…