Manager of Infrastructure

Manager of Infrastructure - FT

The Manager of Infrastructure is responsible for the administration, security, and continuous improvement of the company's Microsoft server environment, Active Directory/Entra , networking devices, and enterprise backup and disaster recovery systems. This role partners closely with the VP of Information Technology to plan and execute the organization's infrastructure roadmap, oversees escalated Level 2 support issues, and serves as the primary IT point of contact across all company facilities.

The ideal candidate is a self-motivated, hands-on infrastructure professional who thrives in a small, fast-paced team environment and brings a consistent can-do attitude to solving complex technical problems.

• Administer, configure, and maintain Microsoft Servers, Active Directory (including hybrid AD/Entra ), and networking devices.

• Perform server administration duties including backups, security management, user account management, email systems, and internet access provisioning.

• Serve as deep-knowledge Operating System (OS) administrator across the environment.

• Apply OS patches on a monthly basis and upgrade administrative tools and utilities as necessary.

• Monitor system performance and capacity, and implement modifications and upgrades as required.

• Maintain data center environmental and monitoring equipment.

• Manages multi-site network hardware, firewalls, routing, switching, and site-to-site VPN connectivity across all corporate facilities

• Work with the VP of Information Technology to plan, implement, and support the network and computing infrastructure roadmap.

• Support voice communications systems.

• Provide network and server support by researching, analyzing, and resolving associated technical problems.

• Perform administrative functions on systems as needed for implementation, support, and maintenance.

• Assist management with IT solutions that ensure business and operational target objectives are met.

• Collaborate with the broader IT team to identify solutions for project and operational needs.

• Create and manage the organization's change management process.

• Develop, enforce, and maintain installation and configuration procedures.

• Maintain experience with disaster recovery planning and implementation.

• Perform an Enterprise Backup function, ensuring reliable data protection and recovery capability.

• Own asset inventory within the IT asset management system.

• Ensure company assets and software licensing are maintained, tracked, and used responsibly.

• Perform regular security monitoring to identify potential threats or intrusions.

• Ensure security controls align with company policy and applicable federal contractor and ITAR access requirements.

• Suggest areas for improvement in internal processes along with practical, actionable solutions.

• Initiate and implement improvements across all areas of IT responsibility.

• Oversee the support queue, ensuring end-to-end ownership of complex, escalated technical issues that cannot be resolved by Level 2 support.

• Develop, document, and maintain Standard Operating Procedures (SOPs) for the Level 2 support team; ensure known issues, workarounds, and mitigation steps are actively maintained in the knowledge base.

• Manage and mentor a team of Level 2 support analysts/engineers, including daily task assignment, prioritization, and technical direction.

• Serve as the primary point of contact between global Corporate Support and local operations, ensuring corporate IT strategies and standards are implemented consistently at the local level.

• Serve as the main point of contact on all IT-related matters for all company facilities.

• Perform all duties in accordance with the company's safety and quality standards.

• Maintain a safe and clean work area.

• Perform other related duties as required and assigned.

• U.S. Citizen or Permanent Resident status required. This role…