Supply Chain Returns Specialist

Join the Nike EMEA Marketplace Supply Chain team and help elevate how we serve consumers across the region. We’re looking for a detail‑oriented and proactive Returns Specialist who thrives in a fast‑paced, cross‑functional environment and brings a strong passion for supply chain operations and consumer satisfaction. If you’re energized by solving operational challenges, driving process improvements, and ensuring flawless execution across reverse logistics flows, this role is for you.

This is a temporary assignment until 30 September 2026.

Ready to make an impact? Join Nike Supply Chain.

In this role, you will play a critical part in ensuring a seamless and compliant returns process across EMEA, helping deliver a premium consumer experience. You will:

• Process incoming return requests from wholesale and partner accounts, ensuring accuracy and compliance with Nike policies
• Coordinate return flows with logistics partners, warehouses, and carriers to ensure timely product movement and crediting
• Investigate and resolve discrepancies by collaborating with cross‑functional stakeholders across Supply Chain, Finance, and Sales
• Monitor partner adherence to Nike Returns policies and provide clear feedback and guidance where needed
• Track performance against KPIs and service level agreements (SLAs) to ensure consistent execution
• Analyze returns data to identify trends, root causes, and opportunities for process improvement
• Drive continuous improvement initiatives to enhance reverse logistics efficiency and elevate service levels

• Competitive salary (to be discussed with the recruiter)
• Flexible hybrid work: 3 days in the office, 2 days from home
• Unlimited vacation days to recharge whenever you need
• 8% holiday allowance
• STIPP pension plan to secure your future
• €0.23/km commuting allowance (up to €23 per office day)
• €5 daily work‑from‑home allowance
• 25% employee store discount – gear up with Nike!
• Access to Adecco Academy online learning for continuous growth
• Free use of on‑campus gym facilities to stay active
• Bike plan to make your commute greener and healthier

Nike, Inc., a global leader in athletic footwear, apparel, and innovation, is headquartered in Beaverton, Oregon, and serves as a beacon of inspiration for athletes worldwide. Its European Headquarters (EHQ) is located on a vibrant campus that reflects the brand's dynamic and innovative spirit. Surrounded by lush parks, cycling paths, and running tracks, the campus embodies Nike’s commitment to sustainability, health, and community.

A melting pot of global talent, it fosters creativity and collaboration, driving forward‑thinking ideas that shape the future of sports, culture, and lifestyle.

• Experience in Supply Chain, Logistics, or Operations, ideally within returns or reverse logistics processes
• Strong analytical skills with the ability to identify issues, interpret data, and drive improvements
• Experience working in a cross‑functional, fast‑paced environment with multiple stakeholders
• Excellent communication skills, with the ability to clearly explain processes and resolve issues
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Experience working with KPIs and service level agreements (SLAs) in a performance‑driven environment
• Systems proficiency or willingness to learn tools such as SAP, Excel, or similar supply chain systems