Field Operations Manager - Lancaster, CA

Overview

Location:

In-Field:
Lancaster, CA

Location Status:
Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Occasional travel and work from other Race offices or other off-site locations may be required.

Compensation: $95,000 - $115,000 USD per year

Work Schedule:

5 days x 8 hours

We re more than a fiber internet provider, we re your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you re not just accepting a job, you re becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

The Field Operations Manager will lead and oversee our dynamic field operations team. You will be responsible for planning, executing, and optimizing field service activities, ensuring seamless operations, and delivering exceptional service to our customers. Your leadership, technical expertise, and strategic mindset will drive field operations to achieve efficiency, quality, and customer satisfaction.

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• Valid CA driver s license required
• Spanish bilingual skills desirable
• Bachelor s degree (B.A./B.S.) or equivalent education in a related field preferred
• At least 5 years of experience in field operations management, preferably in the telecom industry
• Strong knowledge of field operations best practices, with experience overseeing and optimizing field operations software and tools
• Experience analyzing operational data and performance metrics using reporting tools such as Tableau or Excel
• In-depth knowledge of safety regulations and practices, with responsibility for enforcing compliance
• Availability to work nights, weekends, holidays, and overtime to support 24/7 operations
• Ability to communicate effectively in English (speaking, reading, writing, and comprehension)
• Proficiency in Spanish language is a plus

• Proficient use of MS Office applications (Teams, Word, Excel, PowerPoint) and teleconferencing tools
• Functional use of common office equipment and software

• Team Leadership and Management:
  Lead and mentor a team of field technicians and supervisors; foster a positive work culture and professional growth
• Performance Management:
  Set objectives, conduct evaluations, and provide feedback
• Collaboration:
  
  Work with HR on recruitment to build a diverse field operations team

• Field Operations Strategy and Planning:
  Develop and implement field operations strategies; plan and optimize schedules; monitor processes and implement best practices

• Quality Assurance and Compliance:
  Ensure compliance with safety regulations and company policies; conduct audits and corrective actions

• Technical Support and Expertise:
  Provide guidance to technicians; stay updated on telecom technologies

• Customer Relations:
  Coordinate with Customer Support and Sales; strive to exceed customer expectations

• Budget Management:
  Develop and manage the field operations budget; monitor expenses and seek cost-saving opportunities

• Reporting and Analysis:
  Generate reports on performance; use data to drive decisions

• Vehicle Maintenance and Travel:
  Maintain vehicles; travel to various locations; may require overtime or on-call responsibilities

• Safety Awareness and Compliance:
  Identify hazards, report concerns, complete safety planning tools and paperwork

• Supervisory Responsibilities:
  
  Oversee policy adherence, training, compliance, performance management, payroll support, and team leadership

Additional duties as required.

• 100% company-paid medical and dental insurance
• Free fiber internet service for employees living in Race service area
• PTO, 11 paid holidays, paid birthdays, 401k matching (4%)

• Join a tight-knit crew — no faceless corporation vibes
• Growth potential: promotions and new challenges
• Competitive base salary
• Culture built on integrity, mutual respect, and shared purpose

Let s chat. If you re ready to move forward, click "Apply" below, our team can t wait to meet you.