Client Service Manager

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success.

Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

The Client Service Manager will lead and oversee complex, integrated marketing programs that span multiple projects, agencies, and client teams. This role is crucial in ensuring seamless integrated execution, aligning stakeholders and driving results for our clients. The ideal candidate is a strategic thinker, proactive problem solver, and influential leader with a strong client presence.

The Client Service Manager is responsible for the day-to-day management and oversight of all projects within an integrated program. They partner with the execution, account, operations, and finance teams to coordinate deliverables and manage timelines across a large, integrated account.

• Serve as the day-to-day partner
  to the client
  , co-leading the relationship and owning all pieces related to the management, coordination and orchestration of program delivery and execution (including review and approval of daily assets).
• Serve as the day-to-day partner to the partner agencies
  , co-leading the relationship and owning all pieces related to the management, coordination and orchestration of program delivery and execution.
• Partner with client to fill out briefs for internal execution (creative and media)
• Partner with Project Management on the creation and maintenance of project timelines, project plans and status documents.
• Act as escalation point for client concerns, and problem solve in partnership with Account Director.
• Develop detailed analysis of existing project plans and flag risks and solutions proactively.
• Facilitate all project kick-offs and resource management / staffing conversations.
• Lead creative team and account team integration to ensure teams are communicating effectively as it pertains to project guidelines, briefing materials and delivery expectations.
• Understand project financial management, including scope of work and estimate creation, OOP tracking, issuing purchase orders and vendor management.
• Ensure projects are successfully completed according to schedule and within the defined project budget. If projects are struggling for any reason, they must be able to crisis manage to navigate solutions.
• Responsible for mobilizing cross-functional teams for SOW creation, resource assignments and pricing.
• Safeguard client process directives and ensure both internal and external compliance.

• Bachelor’s degree in Business Administration, Marketing, Project Management, or a related fieldand/or equivalent work experience

• 5+ years of program management experience leading large integrated marketing programs that cross multiple projects, agencies and client teams

• Client-facing with a strong presence and ability to influence others and to get things done
• Agency experience supporting large, multi-disciplinary client projects
• Ability to lead projects autonomously, proactively identifying and mitigating risks
• Create strong relationships to motivate multi-disciplinary project team
• Deep media creative delivery experience across paid and owned integrated channels such as display ads, social media, email, radio, tv, direct mail, print and more
• Experience working with financial services clients
• Strong skill level with MS Office, including Word, Excel, PowerPoint, Outlook and Project Management tools

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws.

Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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