Donated Goods Manager

JOB SUMMARY The Donated Goods Manager is responsible for leading and directing the activities of the assigned location to ensure maximum revenues, effectiveness, and profitability. The Donated Goods Manager is accountable for customer satisfaction and employee morale. Managers are vested with trust of the organization to represent the highest standards of behavior and job performance. As such, managers are expected to conduct themselves with honesty and integrity, ensuring that all business activities are transparent and ethical.

This position supervises the Donated Goods Assistant Manager, Donated Goods Supervisor, all additional Donated Goods staff, program participants, and volunteers. This position reports to the Donated Goods Director, or a District Sales Manager.

ESSENTIAL DUTIES Direct and monitor store operations to drive revenue growth and ensure monthly sales, payroll and production budgets are met. Ensure operating expenses do not exceed budget. Develop and execute action plans to correct deficiencies in achievement of budgeted outcomes.

Select, train, coach and schedule personnel (employees, program participants and volunteers) to ensure maximum efficiency and effectiveness. Administer disciplinary action, as needed, in accordance with Agency policies and procedures.

Demonstrate and promote superior customer service. Leads by example and expects the highest level of customer service from all employees, volunteers and program participants. Handles customer/donor complaints in a fair and impartial manner.

Ensure a safe working and shopping environment. Monitor safe operation of Agency property and equipment. Instruct safety training and instill proper safety attitudes within assigned location. Responsible for timely accident reporting and adherence to the Agency’s safety program, OSHA and IIPP compliance.

Responsible for the accurate handling of donated assets and monies involved in the operations of said locations, including daily deposits, banking and change.

Direct and monitor all phases of operations to ensure compliance with established material handling and processing practices.

Responsible for training and monitoring daily use of all systems and equipment assigned to all locations.

Responsible for accuracy of inventory including Goods Issue, Goods Receipt, product pricing and labeling of merchandise.

Responsible for achievement of daily goals, including production, revenue, and expense controls.

Responsible for timely submission of all required reports including ordering supply needs, labor planner, bi-monthly reports, performance coaching and evaluations and other personnel-related documentation.

As applicable by location, may maintain and monitor records and pre-inspection trip sheets. Perform vehicle inspections and ensure usage of Electronic Logging Devise (ELD) is being used to track Hours of Service (HOS). Prioritize pick-up/delivery schedule to meet the needs of the retail stores and Donation Express.

Coach and train all team members in accordance with Goodwill’s business practices, ensuring the mission and values of Goodwill are maintained.

Support the Agency’s Work Services program and volunteer programs in accordance with Goodwill’s Mission.

Travel needed for coverage of alternative locations, training, and reasonable suspicion process.

Regular attendance is required in order to perform the essential functions of the job.

SECONDARY DUTIES Assist with special projects and related tasks as assigned by the Donated Goods Director and/or District Sales Manager.

May include more than one assigned retail store.

MINIMUM QUALIFICATIONS

Education Required:

Accredited Associate degree or equivalent. Experience may be substituted for education on a two-year to one-year basis.

Experience

Required:

Five (5) years’ management level experience in a related field, including a minimum of two (2) years’ experience interviewing/hiring of entry-level positions and conducting employee performance management including separations.

JOB SPECIFICATIONS Knowledge

Required:

Knowledge of general management principles including but not limited to the following: techniques and principles of supervision and management,…