Director, Global Business Management, GCM

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DSV - Global transport and logistics

Location:

USA - VIRTUAL - US California

Division:
Group | Job Posting

Title:

Director, Global Business Management, GCM - 108861 | Time Type:
Full Time

We need a collaborative and strategic contract logistics leader to oversee performance, growth and development of a prominent high‑tech account. You will have leadership experience in operations and commercial roles, be an expert on all elements of CRM, and have a proven track record of growing business and positive financial performance over time.

• Spearheads the conceptualization and negotiation of new Global Commercial Framework
• Develops innovative strategies to improve profitability and reduce commercial risk
• Owns rate card roadmap including commercial strategy and negotiation of renewals and re‑pricings
• Responsible for commercialization of Global Strategic Programs such as DC Optimization (MOST), DC Data Foundation, DC Automation and others
• Accountable for the development, preparation and negotiation of CL pricing, tenders and RFP responses in co‑operation with regional business management leads, P&L owners, SD and GAD
• Driver of innovation for all commercial aspects, business reporting, proposals, etc.
• Key contributor to Strategic Account Plan and execution of account strategy
• Directs the regional business management leads and serves as escalation point
• Serves as lead negotiator for contractual negotiations in compliance with contractual framework

• Primary customer interface to Customer’s WW Head of DC Procurement
• Primary interface to Customer’s Procurement in AMR region and secondary in APAC and EMEIA regions

• Leads the Business Management team within the Customer GCM account (2–3 FTE)
• Secures alignment and agreement with CL P&L owners for all CL proposals
• Partners with the GCM Head, GAD, Account Exec and Account Sponsor to ensure alignment with wider company customer strategy

P/L:
Responsible for account P&L, retaining and improving revenue and profitability in collaboration with Country P&L owners, GCM Head and GAD.

• Annual sustain / growth of revenue
• Annual growth of EBIT (total and %)
• Defend Share of wallet
• Plan for loss‑making sites

Education & Experience

• A bachelor's degree in Engineering, Business or Logistics or equivalent fields is required.
• Minimum of 10 years logistics operations management experience and/or commercial/business development experience with “big box,” e‑commerce or specialty retailers or 3PL company.

Computer Skills

• Strong proficiency in MS Office applications.
• Working knowledge of industry WMS.

Certificates & Licenses

None

Language Skills

• English (reading, writing, and verbal)

Mathematical Skills

• Intermediate mathematical, accounting, and financial skills

Other Skills

• Excellent verbal, written and visual/presentation communication skills.
• Adroit at navigating within a matrixed organizational structure.
• Results‑oriented, able to work and meet timelines.
• Ability to work well under pressure and multi‑task.
• Demonstrated ability to work in a complex matrix environment across multiple levels within the organization.
• Ability to motivate and inspire others to achieve.
• Ability to question and challenge existing ways of thinking.
• Experience in a client‑centric environment with accountability for both operations metrics and client relations.
• Excels at teaming with operations staff and client representatives to troubleshoot and solve problems.
• Direct experience preparing budgets and actively participating in financial reviews with a solid understanding of standard and actual cost variances.
• Has led high‑performing teams; can recruit, develop and motivate superior talent.
• Possesses the ability to maintain effective…