Group Account Director

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Group Account Executive develops and implements comprehensive portfolio strategies across multiple healthcare client accounts. This executive leader anticipates client needs, delivers exceptional performance against key indicators, and builds financial plans that exceed revenue and profitability targets.

The role requires creating high-performing teams that deliver operational excellence, maintaining internal stakeholder alignment, tracking portfolio-wide performance metrics, identifying expansion opportunities, and proactively mitigating risks-all while navigating diverse contract models and the complex regulatory requirements unique to healthcare environments, while retaining ultimate accountability for account health across the portfolio, even where execution is delegated to on-site facility leadership.

• Create and execute comprehensive account plans for each client, aligning objectives across different contract structures and driving consistent results
• Develop deep understanding of each client's healthcare real estate strategy and clinical infrastructure roadmap to position JLL as a strategic partner
• Navigate and optimize performance across varied contract models including integrated facility management, technical services, project-based engagements, and hybrid arrangements
• Negotiate and execute contract terms, scope changes, and renewals directly with clients, leveraging internal legal and commercial resources as needed
• Lead organic growth within assigned accounts, partnering with solutions development teams to expand JLL's scope in response to evolving healthcare facility management needs

• Serve as the primary point of contact and accountable owner for account health across 2-3 assigned client accounts, with direct management responsibility for the senior facility directors executing at each site
• Directly manage, coach, and develop senior facility directors at each account-setting priorities, translating portfolio strategy into clear, actionable direction, and holding them accountable for on-site execution
• Tailor communication style, cadence, and content to each client's organizational culture-e.g., ROI/efficiency framing for private-equity-owned clients, consensus/governance framing for academic institutions, clinical-outcomes framing for health systems
• Conduct regular business reviews with client executives, distinct from internal reporting, to reinforce strategic alignment and surface emerging needs
• Own staffing, scheduling, and cross-training decisions for facility director talent across the portfolio, including input into recruiting and hiring, and partner with HR on regular talent reviews and succession planning for critical site leadership roles

• Establish standardized KPIs and benchmarks while accounting for client-specific requirements, Joint Commission standards, and healthcare-specific performance drivers
• Generate regular performance reports and executive dashboards synthesizing facility operations, cost efficiency, service quality, infection control compliance, and strategic initiatives
• Compare performance across contract models to identify best practices and inform future commercial structuring

• Lead cross-functional teams to pilot, implement, and scale new offerings while ensuring operational readiness within highly regulated settings
• Identify cross-selling and upselling opportunities within assigned accounts, leveraging success stories from one account to drive organic growth in others
• Adapt service offerings to fit various contract structures across acute care, ambulatory, and specialty healthcare environments

• Maintain alignment with JLL Work Dynamics leadership and corporate functions to ensure portfolio strategy supports…