Senior Volunteer Engagement Specialist

Senior Volunteer Engagement Specialist

Joining The American Red Cross is like nothing else – it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

We are currently seeking a Senior Volunteer Engagement Specialist in San Joaquin, Stanislaus, Merced, Mariposa, and Madera counties in Central California. This position will work 8:00 am to 5:00 pm Monday through Friday, and some weekends and evenings will be required during times of business need.

Implement and execute volunteer programs and services to further the engagement of volunteers. Assist with screenings, referrals, and placement of prospective volunteers to effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs within the assigned area. May serve as liaison to internal partners and external organizations. Provide support, development and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.

Contribute input and serve as a resource for volunteer engagement best practices. Review volunteer satisfaction data and work with operational teams to develop engagement and retention strategies to improve volunteer satisfaction. Participate in the implementation, execution and monitoring of the volunteer engagement and retention strategy to include interaction with the volunteer community both personally and through the volunteer infrastructure. Participate in the development of a thorough volunteer needs assessment for assigned area.

Meet with stakeholders and ensure alignment of established goals to volunteer needs. Participate in the development and implementation of a comprehensive onboarding program for each volunteer position. Support the volunteer training plan. May serve as a Facilitator for all volunteer training coursework. Provide guidance on volunteer programs, tools and resources. Provide support and direction to volunteer trainers and ensures training is thorough and documented.

Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions. Assist in identifying partnerships, screening, and referring prospective volunteers. Schedule volunteers and assist with efforts to ensure a strong fill rate. Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete.

The salary range for this position is (CA): $70,000 - $77,000. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

Education:

Bachelor's degree required.

Experience:

Minimum of 3 years of related experience. Management

Experience:

N/A

Ability to work on a team. Excellent oral and written communication skills. Strong interpersonal and presentation skills. Good organizational skills, attention to detail and the ability to handle multiple and continuously evolving priorities effectively. Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook. Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.

Knowledge of volunteer programs and policies preferred.

Bilingual in Spanish is a plus. Proven track record working with volunteers.

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO:
  Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance:
  Short + Long Term
• Service Awards and recognition