Quality Assurance Supervisor - Modesto, CA

Job Description

Quality Assurance Supervisor (US-N) at DHL Supply Chain. The supervisor oversees a specific quality assurance program and quality control activities to support site compliance with the DHL Quality Management System and customer and regulatory requirements. The position is a direct supervisor of hourly associates supporting quality activities.

We welcome Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers to apply.

• Support the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Provide support on key regulatory, customer and third‑party audits.
• Track, monitor, and report quality assurance metrics for the site.
• Monitor training and development of site associates to ensure compliance with processes and regulations.
• Serve as a customer point of contact for QA related issues/initiatives as assigned.
• Partner with QA management to develop, distribute and maintain regular management reports.
• Meet regulatory requirements relevant to the operations on a daily basis.
• Ensure customer service and business standards requirements are met daily.
• Plan, conduct, and act upon inspection processes – Gemba;
  Standards Confirmation, etc., on a daily basis.
• Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g., Operators, QA Tech I, QA Tech II).
• Perform other duties as assigned.

• High School / GED required.
• Bachelor's degree preferred.
• Some knowledge of quality assurance preferred.
• People management experience preferred.
• Sufficient computer application experience.
• Strong written and verbal communication skills.
• Data analysis experience.
• Training and facilitation skills.
• Self‑management ability.

Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401(k), and a generous PTO policy.

Modesto, California.

DHL Supply Chain is an equal opportunity employer.