Parts Counter Sales Associate Honda Kawasaki Modesto

Come and join the Honda Kawasaki KTM of Modesto family!

Honda Kawasaki KTM of Modesto is a renowned, local motorcycle center that has been serving clients in Central California since 1983. Our dealership not only offers you a great selection of motorcycles, but a professional service department and an awesome parts & accessories department staffed by knowledgeable and enthusiastic employees who love to ride and work with motorcycles.

Our mission is to offer you the latest in motorsports products at the best prices, along with unparalleled service. We pledge to use our best efforts to make your experience both beneficial and enjoyable. Once you give us a try, we're sure you’ll be back for more!

The Parts Counter Sales Associate is responsible for assisting internal and external customers with inquiries, orders, and purchases of parts and accessories for motorcycle and powersports products. They are also responsible for helping to maintain the parts department, retail sale floor, and displays to meet or exceed dealership standards. As with all positions within our dealership, a Parts Counter Sales Associate is expected to be committed to excellent customer service, uphold the highest ethical standards, and work cooperatively with all departments.

• Interact with customers on the telephone, face-to-face, or via computer.
• Greet all customers in a courteous manner.
• Treat customers fairly, with dignity and honesty
• Listen attentively to the customers’ needs.
• Recommend products appropriately.
• Look up and order parts using parts manuals (hard copy and electronic)
• Provide quotes and other information to customers.
• Advise customers on the use of products or services.
• Explain technical product information to customers.
• Know the location of parts within the dealership.
• Fill customer orders from stock
• Place customer orders when requested items are out of stock.
• Seek parts from other dealers or outside suppliers when needed.
• Process cores, warranties, and new return merchandise as required at a point of sale.
• Process sales transactions accurately and promptly
• Record all sales and/or customer transactions that occur according to dealership procedures.
• Use a cash register to collect payments and return proper change.
• Follow prescribed cash, credit, and check processing procedures of the dealership.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Interface with service technicians and ensure their parts and accessories needs are met.
• Use and operate a computer and multiple computer programs.
• Use the telephone system appropriately.

• Maintain a clean, orderly, and efficient parts and accessories environment.
• Mark and store parts in stockrooms, display areas, and/or retail area according to prearranged systems
• Assists in maintaining the retail sales floor and displays to meet or exceed the dealership’s standards.
• Performs routine housekeeping tasks that maintain and enhance the cleanliness of products and the retail sales area.
• Re-stock the parts department and retail floor inventory
• Use dealership equipment and resources safely and proficiently.
• Follow all safety guidelines for the department and the dealership.
• Follow up on shortages and expedite by reporting to Parts Manager
• Assist Key Account Manager as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stay abreast of new trends and techniques pertaining to motorcycle and powersports parts.
• Ensure that adequate internal controls exist and are functioning appropriately within assigned areas.
• Adhere to corporate policies/procedures, documentation standards, and applicable regulatory requirements (i.e., federal, state, local).
• Exercises an appropriate level of courtesy, tact, and professional communications in dealing with others.
• Contributes to a favorable public image of Honda Kawasaki KTM of Modesto
• Cont…