Manager, Field Service – Modesto

Now Hiring:
Manager, Field Service – Modesto

Company: Zip Appliance & Plumbing Repair

Location: Modesto, CA

Position Type: Full-Time

Reports To: Director of Operations

Zip Appliance & Plumbing Repair is a fast-growing home service company serving residential and commercial customers throughout California’s Central Valley. With locations in Bakersfield, Fresno, and Modesto, our mission is simple:

“We provide expert service so customers can feel empowered about their service options.”

We are seeking a motivated and experienced Manager, Field Service to lead and grow our Modesto operations while supporting the development and performance of our appliance repair technicians and plumbing team members.

The Manager, Field Service is a leadership-focused hybrid role responsible for overseeing daily field operations, supporting technician development, maintaining customer satisfaction, and driving sales growth within the Modesto market.

This position is structured as:

• 25% Field Work – Supporting technicians, handling advanced service calls, training, and customer escalations
• 50% Office / Leadership Responsibilities – Scheduling oversight, technician management, operational coordination, and KPI accountability
• 25% Sales & Business Development – Supporting estimates, commercial relationships, and revenue growth opportunities

The ideal candidate has strong technical knowledge, leadership ability, and the confidence to manage both field operations and customer relationships.

• Directly manage appliance repair technicians and plumbers within the Modesto market
• Support technician onboarding, training, ride-alongs, and performance coaching
• Monitor schedule efficiency, route optimization, and technician productivity
• Ensure technicians maintain professional appearance, communication, and service standards
• Assist with dispatch coordination and service escalations

• Perform advanced appliance repair or plumbing service work as needed
• Support technicians in troubleshooting difficult jobs or customer concerns
• Conduct job site inspections and quality assurance reviews
• Assist with warranty, commercial, and high-priority service calls

• Support residential and commercial sales opportunities
• Build relationships with property managers, business owners, and commercial clients
• Assist with estimates, project bids, and maintenance agreement opportunities
• Promote Zip Club Membership and recurring maintenance services

• Review technician KPIs including revenue, close rate, callbacks, and customer satisfaction
• Coordinate with office staff regarding parts ordering, scheduling, and billing
• Ensure work orders, estimates, and job notes are completed accurately
• Participate in leadership meetings and operational planning

• 5+ years of experience in appliance repair, plumbing, or home service operations
• Previous leadership or management experience preferred
• Strong customer communication and problem-solving skills
• Ability to lead teams while remaining hands-on in the field
• Experience with dispatch systems, CRM software, and mobile field service platforms
• Valid California Driver’s License with clean driving record

• Experience managing multiple trades or service departments
• Sales experience within home services
• Bilingual (English/Spanish) is a plus
• Strong organizational and scheduling abilities

• Competitive salary based on experience
• Performance bonus opportunities
• Company vehicle or vehicle allowance (if applicable)
• Career advancement opportunities
• Leadership development and ongoing training

At Zip Appliance & Plumbing Repair, we believe in building leaders and creating long-term career opportunities. Our culture is built around our four pillars:

• Commit
• Collaborate
• Execute
• Celebrate

If you’re looking for a leadership role where you can make an impact, grow a team, and help build one of the Central Valley’s most trusted service brands — we want to hear from you.