Case Manager I​/II - Drop-In Center

Brief Description

36-40 hours per week (Full-Time). The schedule includes weekday shifts, two evening shifts, and a four‑hour shift on Saturdays each week. Hours include Tuesdays and Thursdays 10 am‑7 pm, and Saturdays 8 am‑12 pm.

Case Managers at the Family Resource Center provide education, group facilitation, and supportive services to families with children ages 0–5, focusing on early learning, child development, and school readiness. They also provide differential response services for children at risk for abuse and neglect, and after‑care services for children ages 0–17 and their families. Case management involves assessment, planning, facilitation, care coordination, evaluation, and advocacy to meet family needs through effective communication and connection to resources that promote overall well‑being.

Services are delivered in Family Resource Centers, client homes, and community settings.

• Case Manager I – High school diploma or GED required. Bachelor’s degree in Counseling, Social Work, or related field preferred.
• Case Manager II – Bachelor’s degree in counseling, social work, or related field required. Equivalent experience accepted.
• Knowledge of community resources preferred.
• Experience facilitating group sessions, including parent cafés and educational classes for adults and children preferred.
• Knowledge of child development framework, including Adverse Childhood Experiences (ACEs) and stages questionnaires (ASQ), the Five Protective Factors Survey (PFS) assessment preferred.
• Bilingual required.
• Must be 21 years old or over.
• A valid California driver’s license is required for staff who have regular driving duties, and the driving record must meet position requirements and be approved by the agency’s insurance company.

• Communicate ideas in oral and written form.
• Protect and honor individual integrity through confidentiality.
• Work harmoniously with subordinates, supervisors, and others.
• Instruct in group and individual settings.
• Work effectively with cultural/ethnic diversity.
• Maintain confidential information according to legal and ethical standards.
• Work at various locations, including client homes, schools and community settings.
• Have physical, mental, and emotional health adequate to perform duties.

• Provide access, advocacy, resources, and linkage to clients.
• Attend community events and provide outreach services, including identifying areas that need strengthening and setting and reaching targeted goals.
• Administer program measurement tools and surveys to track and report program data and outcomes.
• Interact productively within a multi‑disciplinary team and other community organizations.
• Maintain record and tracking systems that meet standards of the agency, The Joint Commission, and contract.
• Prevent and control infection.
• Maintain a culture of quality and safety.
• Use de‑escalation skills and techniques for crisis prevention.
• Properly administer the C‑SSRS to help prevent suicide.

• Attend all required meetings and training.
• Report any suspected child or dependent adult/elder abuse or neglect immediately to direct supervisor or utilize the chain of command if supervisor is unavailable.
• Report any client imminent danger to self or others or gravely disabled immediately to direct supervisor or utilize the chain of command if supervisor is unavailable.
• Other duties as assigned.

We are a nonprofit organization with a mission to strengthen families and communities by transforming lives. We are currently recruiting for a Case Manager I/II for our Drop‑in program, who is ready to make a difference in the lives of others.

Our supportive, caring environment extends not only to our clients and families, but to our valued staff as well. Employees from a number of disciplines work together in a collaborative, stimulating environment that is a model for quality care.

• Health insurance coverage – medical, dental, vision coverage, and employer‑paid life insurance.
• 2 weeks of vacation, 11 paid holidays, 12 sick days upon accrual.
• Employee Assistance Plan with unlimited access to professional consultants for money management, family counseling, legal advice, and other areas.
• Optional 403(b) retirement plan with employer matching.
• Clinical supervision for state licensure.
• Opportunities for growth and professional development.
• Non‑profit student loan forgiveness.
• Salary increases each year.
• Supportive/collaborative work environment.
• Discounts available to employees for gym memberships, phone plan providers, and other perks.

Base Pay: $21.00–$28.38 per hour