Fresh Success Case Manager

The Fresh Success Case Manager provides intensive, client-centered case management and employment services to individuals impacted by the criminal justice system, including those who are incarcerated, on probation or parole, or transitioning back into the community. This position supports participants in overcoming barriers to employment, housing, family reunification, and long-term stability through evidence-based, trauma-informed practices. Responsibilities include conducting assessments, developing individualized service plans, coordinating access to community resources, facilitating educational and life-skills workshops, and assisting participants in obtaining and retaining employment.

The Fresh Success Case Manager serves as an advocate, educator, mentor, and resource navigator, helping participants build the skills and support systems necessary for successful reintegration. Working collaboratively with employers, landlords, community organizations, correctional institutions, probation and parole departments, and other stakeholders, the Employment Case Manager promotes self-sufficiency, personal accountability, family engagement, and positive community outcomes.

• Bachelor’s degree in social work, Human Services, Psychology, Sociology, Criminal Justice, or a closely related field; or
• Four years’ experience providing case management, employment services, or supportive services to vulnerable or high-risk populations.
• Knowledge of evidence-based case management practices, assessment tools, and individualized service planning.
• Knowledge of criminogenic risk factors and strategies that support successful reentry outcomes.
• Ability to utilize motivational interviewing and strengths-based approaches to support participant engagement and behavior change.
• Knowledge of trauma-informed, culturally responsive, gender-responsive, and nonjudgmental service delivery practices.
• Ability to work effectively with justice-involved individuals and their families.
• Ability to collaborate with correctional institutions, probation departments, parole agencies, courts, employers, and community organizations.
• Certified Community Health Worker (CHW) credential or ability to obtain certification within twelve (12) months of hire.

• Experience teaching or facilitating classes for justice-involved, underserved, or at-risk populations.
• Knowledge of adult learning principles and effective classroom management techniques.
• Experience in workforce development, employment placement, vocational training, or career coaching.
• Experience working with housing providers, landlords, and property management organizations.
• Bilingual English/Spanish.
• Experience working in nonprofit, reentry, behavioral health, or community-based service environments.

• Provide comprehensive, evidence-based case management services to program participants.
• Conduct assessments to identify participant strengths, barriers, employment readiness, housing needs, family support needs, and criminogenic risk factors.
• Develop individualized case plans with measurable goals designed to promote successful reentry and long-term stability.
• Monitor participant progress and modify service plans as necessary to address changing needs and circumstances.
• Provide ongoing support, encouragement, coaching, and accountability throughout the participant's engagement in services.
• Maintain regular contact with participants through office visits, field visits, telephone communication, and virtual platforms as appropriate.
• Facilitate referrals and linkages to community-based resources including housing, healthcare, behavioral health services, education, transportation, legal…