Field Service Administrator - Tractor

Overview

Monday - Friday 6:30AM - 4:30PM. After-hours call support on a rotational basis. The Field Service Administrator’s primary responsibility is to provide logistical support to all Field Service leadership and Technicians in their related functions to better enable personnel to provide the best service repairs available in the industry.

• Initiate, maintain and process work orders from open to close
• Achieve the highest levels of customer satisfaction, employee engagement and profitability
• Ensure all work orders comply with the SOPs for service operations, including
  • Proper PO#s
  • SIMS entries
  • Outside Purchase Order management
  • Warranty compliance
  • PI/PSP compliance
• Answer field service office phone calls
• Issue PO#s to vendors for sub-let work and materials and account for those invoices upon receipt
• Prepare work-orders for warranty processing to include report, pictures, claim stories
• Advise PSRs of their customer machines that are being repaired in the field
• Communicate with customers on repairs status and related business
• Scan necessary work order documents
• Comply with work rules and company policies
• Any special projects deemed necessary
• Maintain monthly jobs exception report
• Conform to industry and company performance metrics and benchmarks
• Process all credit card and third-party billing systems (ARIBA)

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits:
  Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Pay rate: USD $25.00–$29.00 per hour.

• 3-5 years of administrative and customer service experience in the heavy equipment industry
• Advanced user of Microsoft Office products, including Excel
• Working knowledge of SIMS, SIS
  2.0 and DBSI is a plus
• Accounts receivable and payable experience is a plus
• Exceptional communication and interpersonal skills
• Excellent organizational skills
• Ability to carry on effective communication with customers to maintain a high level of customer loyalty

Work environment and travel:
This position works in an office environment most of the shift. May sit at a desk for long periods; may answer telephone calls and use a keyboard. Noise levels vary. Occasional local travel may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EEO statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.