Customer Care Representative

Job Details:

Location:

Chicago Basement Systems LLC - Mokena, IL 60448. Position Type:
Full Time. Salary Range: $18.00 - $20.00 hourly.

At Chicago Basement Systems, our purpose is simple: to do the right thing — for our customers, our team, and our community. We’re the trusted name in basement waterproofing, foundation repair, and crawl space solutions. As we continue to grow, we’re looking for a detail‑oriented and driven Scheduling Coordinator to help us deliver a smooth and professional customer experience across all departments.

• Respect – For our customers, teammates, and the homes we work in.
• Courage – To solve problems, try new things, and do what's right even when it's hard.
• Responsibility – To own your work, your attitude, and your results.
• Teamwork – Because together, we accomplish more and support each other’s success.

As a Scheduling Coordinator, you will be responsible for managing the schedules for all three of our customer‑facing departments:
Sales, Production, and Service. Your mission is to maintain full, accurate, and efficient calendars across teams while delivering outstanding communication and coordination for both customers and coworkers. Your work ensures that every lead is run, every job is completed, and every customer is cared for.

• Schedule and confirm appointments for Sales, Production, and Service teams
• Maintain full calendars by actively monitoring availability and filling open spots
• Communicate with homeowners to confirm appointment details, reschedule when needed, and answer questions
• Coordinate internally with department managers and field staff to ensure job readiness and team alignment
• Update the CRM with accurate, real‑time scheduling information
• Prioritize urgency, geography, and resource availability to maximize team efficiency
• Proactively identify and resolve scheduling conflicts or last‑minute changes

• Competitive hourly pay
• Stable, full‑time position in a growing company
• Training and ongoing support to help you succeed
• Opportunity to advance within operations or leadership roles
• Benefits package including Health, Dental, Vision, 401(k), PTO
• A purpose‑driven team committed to doing the right thing

• Experience in scheduling, dispatch, or coordination — especially across multiple departments
• Strong organizational and multitasking abilities
• Excellent communication skills with a customer‑first mindset
• Comfort using technology and CRM/scheduling software (we’ll train you!)
• Ability to think ahead, solve problems, and stay calm under pressure
• A team player who thrives in a fast‑paced environment

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

If you’re the kind of person who gets satisfaction from creating order out of chaos, loves working with people, and takes pride in keeping the wheels turning — we want to meet you. Join our team and help us do the right thing — every day.