Order Entry Coordinator

Provisur is an industry leader that pushes the boundaries of ingenuity, bringing precision-engineered food processing equipment, aftermarket parts and service to customers around the world.

• Receive and process customer quotes, orders, and exchanges.
• Identify and resolve order and shipping errors and customer returns.
• Track orders and update customers as necessary.
• Expedite the flow of customer orders with inventory control and shipping.
• Proactively identify and offer other aftermarket parts to customers specific to their needs.
• Maintain customer ordering portals and related contact information.
• Identify customer shipping issues and weaknesses, collaborate with department manager and coworkers to aid in resolution.
• Maintain customer asset and contact database in ERP and CRM systems.
• Prepare commercial credit memos on returns to resolve billing issues.

• A creative thinker who enjoys solving problems and implementing solutions.
• A lifelong learner with a passion for continuous improvement.

• High school diploma or equivalent;
  Associates Degree in Business preferred.
• Two years of experience in a related field working with customers and/or order fulfillment.
• One year of experience in Original Equipment Manufacturing (OEM) part sales support.
• Two years of experience in People Soft System or comparable Order Management system.
• Experience in CRM systems. Salesforce experience preferred.
• Proficient in MS Office, Windows, Outlook, and intermediate Excel.
• Strong verbal and written communication skills.
• Tactful and professional customer service approach.
• Basic math proficiency.
• Familiarity with People Soft order management preferred.

• Healthy work/life balance on a team that collaborates well and truly enjoys working together.
• Environment where we promote from within, cross-train and provide ongoing skill development.
• Robust benefits package including great health insurance, holiday pay, and employee referral bonuses.
• Retirement savings (401k) opportunities.
• A hybrid work policy and ample paid time off (PTO).
• Continuing education assistance.
• A company dedicated to the local community that gives back through charitable contribution.

$28.00 - $32.00 per hour

Provisur is a proud Equal Opportunity Employer (EOE) and provides an environment of diversity, equality, and inclusion (DEI) to all employees and applicants, regardless of a person’s age, race, color, physical or mental disability, genetic information, gender, gender identity or expression, marital status, medical condition, ancestry, military or veteran status, national origin, religion, religious creed, sex, sexual orientation, or any other protected status under federal, state, or local law.