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IT Support Analyst
Job in
Mokena, Will County, Illinois, 60448, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
- Provide onsite and remote troubleshooting for hardware, software, and network configurations
- Administer computer networks and systems software; evaluate and implement new productivity tools
- Build relationships with senior management to align IT services with business needs
- Lead technical consulting for upgrades and support large-scale strategic initiatives
- Manage asset inventory, vendor contracts, and knowledge base documentation
- Resolve complex cross-technology incidents and manage customer expectations during outages
- In-progress or completed Graduate degree in Computer Science, Engineering, or a related field
- 2+ years in End User services (large team support)
- Proficiency in Google Workspace and Service Now
- A+ or MCSA certifications preferred
- Strong analytical troubleshooting, decisive judgment under pressure, and excellent interpersonal skills
- Ability to travel approximately 30% to regional business sites
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