Shop Service Supervisor

Monday - Friday 600AM - 400PM. Saturday only if necessary.

Shop supervisor is accountable for the efficiency and discipline of all shop technicians assigned to him/her. He/she must possess a deep knowledge of construction equipment repair processes and have excellent organizational skills. Customer relations, time management and customer satisfaction are also key critical ingredients of the job.

• The supervisor is responsible for all service activity in his/her department.
• Demonstrating champion abilities in all aspects of Safety.
• Exemplify our Corporate Values of Safety, Integrity, Honesty, Humility, Teamwork and Compassion.
• Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability.
• Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy.
• Manage work‑flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency.
• Manage service, repair and reconditioning of machines and components from opening jobs to invoicing.
• Manage frequent shop service customer communications and instill deep customer loyalty.
• Develop quotes for complex jobs and quote approvals.
• Consistently enforce work rules and company policies.
• Effectively manage all Work In Progress (WIP).
• Conduct semi‑annual performance reviews for all direct reports.
• Ensure operations conform to industry and company performance metrics and benchmarks.
• Occasionally participate in sales calls with Sales Reps.
• Perform all safety inspections in accordance with current employee safety programs.
• SUPERVISORY RESPONSIBILITIES:
  
  Direct reports to include all shop technicians, apprentices and helpers reporting to her/him. Manage all admin personnel assigned to his/her area.

• Associates degree preferred with minimum of two years management experience in construction equipment service and repair
• Candidate must be customer centric
• Deep technical knowledge and training ability
• Experience as an Equipment Manager or Service Manager a plus
• Advanced user of all Microsoft Office products to include Excel
• Working knowledge of Caterpillar programs DBSi, PSQ, SMIS 2 and PSEL a plus

• Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
• Exceptional communication, management, leadership and interpersonal skills
• Working knowledge of OSHA and EPA regulations as they relate to the industry
• Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

• Safe, clean, and friendly work environment
• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Payrate $75,000-$85,000 annually.

USD $75,000.00/Yr. USD $85,000.00/Yr.

This position works in an office environment some of the time and in a service shop environment for most of their shift. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means. May on a continuous basis be on shop floor supporting service operations.

Noise level in the shop environment is usually moderate, and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be…