Junior Account Manager - Aftermarket

At Ovivo, we offer you the opportunity to expand your skills and professional experience while collaborating with worldwide experts in water treatment. As a Junior Account Manager plays a vital role in supporting and maintaining customer relationships built on trust, clear communication, and professionalism. This position requires a detail-oriented, highly organized individual who thrives in a fast-paced environment, confidently engages with customers, and is eager to contribute to a dynamic team within the manufacturing and wastewater treatment industry.

OVIVO-ALAR is an established original equipment manufacturer of industrial and municipal wastewater filtration equipment, providing parts, chemicals, and technical support to our customers.

Joining Ovivo means being part of a global team of innovative and passionate professionals who are committed to preserving water, our planet's most critical resource. It also means combining our efforts and talents towards a more sustainable future - together.

This role is full time onsite, M-F, and is based in our office in Mokena, IL.

• Act as the primary point of contact for assigned accounts, handling customer communication ensuring professional and effective phone and email correspondence.
• Prepare and submit high-accuracy customer quotes for chemicals and parts, consistently meeting turnaround deadlines.
• Create and manage customer sales orders in the ERP system to support an efficient quote-to-order process.
• Monitor order shipping status providing timely updates to customers.
• Finalize end-of-day customer sales order shipping and receiving to ensure order fulfillment.
• Perform proactive customer outreach regarding re-order schedules, outstanding quotes, and order follow-ups.
• Analyze sales and customer order reports to identify declining sales, customer ordering trends, and opportunities to streamline ordering efficiency.
• Build strong customer relationships fostering loyalty, confidence, and ongoing repeat order engagement.
• Facilitate claims with freight brokers regarding damaged & missing shipments, in accordance with ISO Standards.
• Other duties as assigned.

• Education:
  
  Associate degree or equivalent. Continuing education is preferred, not required.
• 2-4 yrs. of Account Management or Customer Service oriented in a manufacturing or relatable field is preferred.
• Possess strong computer and data entry skills with Microsoft Office Suite experience.
• Highly organized with a high level of multi-tasking abilities.
• Highly organized and detail-oriented, ensuring accuracy and thoroughness.
• Able to work efficiently both independently and in a collaborative team environment.
• Demonstrate strong verbal and written communication skills while maintaining a positive, professional demeanor always.
• Maintain an open and positive, collaborative attitude, with a willingness to learn new things.
• Demonstrate the ability to perform basic mathematical functions.

• Lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Travel with senior staff may be required at times.
• The noise level in the work environment is usually moderate.

• Medical, Dental and Vision benefits.
• 401k Match of 4%.
• Company paid life insurance along with company paid short and long-term disability.
• 11 paid holidays.
• Three weeks of PTO per year (prorated based on start date).
• Roll over of 64 PTO hours to the following year.
• Sixteen personal hours hire date determines number of personal hours for the first year.
• Days off between Christmas Eve and New Year's Day - paid by the company with no impact to PTO balance.
• Profit sharing.

At Ovivo we are committed to providing working environments where everyone is included and treated fairly and with respect.