Member Service Advocate; Teller - Molalla Branch

Expand your career and join the Embold Credit Union Team!

We are boldly growing to new heights while deepening our community roots.

Since 1957, we have served Clackamas County with the mission of helping our members meet their financial goals. In 2021, an expansion allowed the credit union to begin serving anyone who lives, works, worships or attends school in Clackamas, Marion, Multnomah, Polk, Washington, and Yamhill counties.

From these roots,
Embold Credit Union was born. Our name change helps demonstrate our commitment to our entire service area, but the important things remain the same — our commitment to serving our members and our communities.

Our structure, values, and impact. We put people before profits. We’re committed to bringing innovative financial services to our membership, including ITIN lending services, Payday Alternative Loans, and financial planning specific to families of special needs children. And we’re dedicated to making an impact in our communities through volunteerism, investment, and fundraising.

Those who are fluent in Spanish are eligible for a language differential pay of $100 per pay period.

Embold believes that each employee makes a significant contribution to the success of our Mission, Vision, and Values. This position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the Credit Union to just the work identified. Your contributions should not be limited by the assigned responsibilities. It is our expectation that each employee will offer their services where needed to ensure the success of our endeavors.

The Member Service Advocate is a dynamic position that provides a world‑class service experience for our members. The skilled Member Service Advocate will provide a variety of member‑focused solutions and transactions (i.e., deposits, withdrawals, check cashing, loan payments, account transfers, fraud reports, account inquiries, account maintenance). This position is responsible for helping our members reach their financial goals by providing information on our exciting services, products, and promotions.

This position level has the additional responsibility for opening new member accounts, and may report to the Call Center providing services through inbound or outbound calls, online chat, or email.

• Embraces the Embold Experience including our Mission and Vision Statements, Core Values and service standards.
• Process member requests ensuring accuracy and complete satisfaction.
• Responsible for keeping cash drawer limits within guidelines.
• Buy or sell cash, keeping within limits, and ensuring dual control at all times.
• Balance checks and cash totals during down times and at the close of each business day.
• Notify Manager any time out of balance. Adhere to the Cash Drawer/Balancing Standards.
• Verify transactions; examine documents for endorsement, negotiability, and potential red flags, to ensure compliance.
• Open new member accounts, explaining the features and benefits, to build long‑term banking relationships.
• Process fraud paperwork requirements with the member and forward to the appropriate department.
• Follow procedures for all required Bank Secrecy Act (BSA) reporting.
• Using account resources, refer or cross‑sell products and services that benefits the member.
• Meet or exceed sales and service goals, contributing to branch and member growth.
• Maintain a high level of knowledge of Credit Union internal controls, compliance, laws, regulations, guidelines, policies and procedures in the area of responsibility.
• Proficiency in using basic computer operating systems, word processing tools, email platforms, internet functionality, and Credit Union core systems.
• Maintain strict confidentiality regarding all non‑public data and uphold the financial integrity of the Credit Union.
• Advise manager of any atypical situation that could pose a threat, risk or loss to the Credit Union
• Establish and maintain productive and effective working relationships with the Embold Team.
• Follow all process and procedures outlined in Embold CU Lobby Management Procedures.
• Per…