Services Manager

The Housing Services Manager provides leadership and oversight of all housing programs at Ant Farm Youth & Family Services. This role ensures housing services operate with excellence, compliance, fiscal responsibility, and compassionate service delivery across transitional housing, emergency sheltering, rapid rehousing, long-term rent assistance, direct cash transfer supports, and related initiatives.

Reporting to the Executive Director, the Housing Services Manager carries primary responsibility for day-to-day housing operations, staff supervision, contract compliance, budget oversight, and landlord and community partnerships. This role also works closely with District Managers to ensure housing services are effectively integrated within all Resource Centers, and that housing-related partnerships operate smoothly across sites.

This position strengthens systems, builds leadership within the housing team, and ensures participants move toward long-term housing stability.

This manager will work in the cities of Estacada, Sandy, and Molalla, Oregon, to support staff and housing services located at our sites in these communities.

Program Oversight & Operations:

• Oversee daily operations of all housing programs to ensure efficiency, consistency, and high-quality service delivery
• Supervise transitional housing, emergency sheltering, rapid rehousing (RRH), long-term rent assistance (LTRA), direct cash transfer supports, and related housing stability initiatives
• Ensure housing services are effectively coordinated within all Resource Centers in partnership with District Managers
• Collaborate with District Managers to align housing operations, space usage, scheduling, and housing-related community partnerships
• Maintain and refine housing policies, procedures, and workflows
• Ensure safety standards are upheld across all housing properties and program sites
• Identify operational challenges and implement proactive solutions
• Monitor housing placement, retention, and performance outcomes
• Ensure accurate and timely documentation in HMIS, SharePoint, CHA, and other required systems

• Directly supervise the DCT Specialist, Housing Services Specialists, Life Skills Coach, and other assigned housing staff May supervise additional housing-related positions as programs expand
• Provide consistent supervision, coaching, and performance evaluations
• Support staff in applying trauma-informed and client-centered practices
• Foster accountability, collaboration, and professional growth within the team
• Coordinate onboarding, training, and professional development opportunities

• Ensure full compliance with county, state, federal, and private grant requirements
• Monitor eligibility documentation, case files, and data accuracy
• Oversee reporting requirements and ensure timely submission of funder reports
• Collaborate with Finance to support contract billing, invoicing, and reimbursement processes
• Track performance metrics and implement improvements to strengthen outcomes and program sustainability

• Manage housing program budgets in partnership with the Executive Director and Finance team
• Monitor rental assistance funds and participant financial supports
• Approve program-related expenses within established budget parameters
• Ensure responsible stewardship of public and private funds

• Build and maintain strong landlord and property management partnerships
• Address tenancy concerns, lease violations, and conflict resolution as needed
• Represent Ant Farm in housing coalitions and community collaborations
• Work alongside District Managers to strengthen housing-related community partnerships within each Resource Center

• Ensure participants receive coordinated, individualized support toward stable housing
• Support staff in addressing barriers related to income, documentation, tenancy history, or other challenges
• Monitor housing retention and overall program effectiveness
• Step into complex situations as needed to support staff and maintain continuity of care
• Implement continuous quality improvement…