Receptionist, Hospitality ​/ Hotel ​/ Catering

Overview

We are looking for a Receptionist to join our team at Plas Isaf Retreat in Caerwys, Wales. This is a permanent position to work part‑time hours: 24 hours across three variable days, which will include weekends and bank holidays.

Verde Resorts is a privately‑owned company specialising in resort and holiday‑home management across the UK. From lodge resorts to holiday parks, we focus on delivering high‑quality leisure experiences and property‑management services.

• Meet and greet resort guests.
• Assist guests with any queries they may have.
• Advise on the local area.
• Issue accommodation keys and information.
• Advise guests on events within the resort.
• Handle telephone calls.
• Deal with customer complaints.
• Accurate cash handling.

• Right to live and work in the UK.
• Excellent customer service and strong communication skills.
• A driving licence and the ability to drive is an advantage to enable easy travel to and from the resort.
• Answering customer questions.
• Ability to identify and anticipate needs.
• Exceeding customer expectations.

• Competitive rate of pay (£12.21 per hour).
• Enhanced holiday entitlement (with the option to cash in a number of holidays per year).
• Discounted staff breaks at our luxurious holiday resorts across the UK.
• Free use of all Verde Resorts facilities, including many free gyms and swimming pools.
• Food discount across all resorts.
• Free complimentary round of golf.
• Discounts on spa treatments.