Student Accounts Representative

Position Summary

Responsible for all student account functions, providing students and their families with customer-orientated assistance in handling their financial responsibilities to the school.

Responsible for all student account functions, providing students and their families with customer-orientated assistance in handling their financial responsibilities to the school.

• Maintain an informative, efficient, friendly, and student-centered Business Office environment
• Analyze past due student accounts and follow up as necessary with face to face student meetings, by phone or by mail
• Bring delinquent accounts current by working out satisfactory payment terms including setting up student payments and obtaining promissory notes
• Contact students with delinquent payments with prescribed number of contacts via outbound calls, letters, statements and class in order to achieve predetermined collection goals
• Prepare and monitor weekly student statements
• Prepare and monitor daily student account postings and maintain all student account ledgers. Coordinate with all departments to ensure student status change forms are correct and complete
• Post cash transactions daily and assist in bank deposit preparation.
• Address any additional Accounts Receivable issues as needed
• Ensure institutional compliance with federal and state laws as well as company, federal, state, and regulatory agencies' regulations and policies
• Collects registration fees on future enrollments.
• Other related duties as assigned.

• Must have a minimum of a High School Diploma or Equivalent.
• Excellent computer skills in a Microsoft Windows environment.
• Collections experience required.
• Have a professional attitude and manner that reflects the high standards of MTI/DTC and a desire to shape futures.
• Strong customer service skills.
• Outstanding interpersonal skills including the ability to communicate effectively over the phone.
• Ability to communicate and interact effectively with students, parents, staff and faculty.
• Have strong organizational skills and detail oriented.
• Ability to work in a fast-paced environment
• Ability to multi-task and succeed with strict guidelines.
• Ability to follow policies and procedures set forth by the Midwest Technical Institute/Delta Technical College's SA & FA Office and Department of Education.
• Ability to accept constructive criticism.

Associate degree from a college or university in related field; or minimum two years of collection related experience and/or training; or equivalent combination of education and experience.

To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, Outlook, Campus Vue

• Salary – $21.00 – $25.00
• Benefits – Health Insurance, Dental, Vision, Retirement Plans, Paid Time Off, etc.