Public Aid Eligibility Assistant

Job Requisition : 56406

Opening Date: 06/04/2026
Closing Date: 06/17/2026
Agency: Department of Human Services
Class

Title:

PUBLIC AID ELIGIBILITY ASST - 35825
Skill Option: None
Bilingual Option: Spanish
Salary: Anticipated Salary (Effective 7/1/26) $4,144-$5,429/month ($49,728-$65,148/year) + bilingual pay
Job Type: Salaried
Category: Full Time
County: Rock Island
Number of Vacancies: 2
Bargaining Unit Code: RC028 Paraprofessional Human Services Employees, AFSCME
Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

The Division of Family and Community Services is seeking to hire a Public Aid Eligibility Assistant located in Rock Island County. Under direct supervision, performs routine casework support functions by screening and registering applications, sorting of incoming documents, maintaining office supplies and forms, and providing office receptionist functions for support staff. Identifies and sorts documents coming into the Family and Community Resource Center (FCRC).

Prepares files protecting customer’s confidential information, performs office receptionist duties, answers inquiries and/or directs person to professional staff, and enters information into the eligibility systems. Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the general public, advocacy groups, customers and community organizations.

• Performs routine casework support functions by screening and registering applications, sorting of incoming documents, maintaining office supplies and forms, providing office receptionist functions for support staff.
• Identifies and sorts documents coming into the Family and Community Resource Center (FCRC).
• Prepares files protecting customer’s confidential information, performs office receptionist duties, answers inquiries and/or directs person to professional staff, and enters information into the eligibility systems.
• Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the general public, advocacy groups, customers and community organizations.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

• Requires knowledge, skill and mental development equivalent to the completion of high school.
• Requires one (1) year of clerical supportive experience in the Department of Human Services or equivalent training and experience.
• Requires ability to speak, read and write Spanish at a colloquial skill level.

Work Hours: Monday-Friday, 8:30am-5pm, 1-hour unpaid lunch.

• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick days annually (Sick days carry over from year to year)
• 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
• Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials
.

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome