Experience Specialist​/Receptionist - Diabetes and Endocrinology - Moline

Overview

UnityPoint Clinic – Experience Specialist/Receptionist – Diabetes and Endocrin Clinic (Moline)

Position: 0.8 full‑time, 32 hours per week (Mon‑Fri, 8:00‑5:00 a.m.)

The Experience Specialist/Receptionist is the first point of contact for patients and visitors, ensuring a welcoming and efficient clinic environment.

• Greet patients and visitors with warmth and professionalism
• Check patients in and out, verify personal and insurance information, and update records as needed
• Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system
• Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments
• Collect and process payments, issue receipts, and assist with billing questions
• Maintain confidentiality of all patient records and comply with HIPAA regulations
• Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic
• Coordinate with clinical staff to manage patient flow and minimize wait times
• Perform general administrative duties such as data entry, filing, faxing, and scanning documents
• Assist in onboarding new patients and educating them on clinic policies and procedures

• High School Diploma or GED required
• 1+ year of customer service or front desk experience preferred (healthcare setting is a plus)
• Excellent interpersonal, communication, and problem‑solving skills
• Strong attention to detail and ability to multitask in a fast‑paced environment
• Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms
• Professional appearance and demeanor

A comprehensive benefits package includes:

• Paid time off, parental leave, 401(k) matching, and employee recognition program
• Dental, health, and flexible spending plans; paid holidays; short- and long-term disability; pet insurance
• Early access to earned wages (Daily Pay), tuition reimbursement, and adoption assistance