Seasonal Customer Experience Representative- Quad Airport

Position Overview

Seasonal Customer Experience Representative (CXR) at Enterprise Mobility’s National brand provides superior, friendly, and efficient service, offering company‑approved services and products to ensure a positive experience for all customers. The role also facilitates the rental process through verification and documentation of all necessary driver information for an efficient and timely rental and return experience.

Quad City Airport – 2200 69TH Ave, Moline, IL 61265

Pay: $17 per hour

• Season:
  April 1, 2026 – August 31, 2026 (up to 180 days)
• Schedule:
  
  Thursday – Monday, 10:00 am – 6:30 pm (30‑minute lunch break)

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services.
• Use company‑approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment.
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
• Answer incoming calls for reservations, rate quotes, general questions and answers, and provide information and resolution for customers, other branches, and vendors.
• Place outgoing calls for callback management and miscellaneous calls as assigned.
• Assist in assessing the condition of rental upon return.
• Notify Management of any known customer problems.
• Notify Management of any known vehicle problems and any required vehicle maintenance.
• Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities and any company‑sponsored classroom training.
• Perform miscellaneous and backup duties as assigned.
• Seek to improve job performance through self‑assessment, skill development, training, and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.

• High School Diploma or G.E.D. required.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Must be at least 18 years old.
• This is a seasonal position and you may work up to 180 working days during the defined season.

Equal Opportunity Employer/Disability/Veterans.