Overnight, Customer Service​/HelpDesk, Customer Service Rep

Job Details

Location:

East Moline EM - Moline, IL 61265

Position Type:
Full-Time/Part-Time

Salary Range: $15.00 - $17.00 Hourly

Shift: Night Shift

Category:
Customer Service

Responsible for new member sales and a positive member experience.

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related tasks: info calls, checking members in, signing up new members, taking potential members on tours, and have the ability to handle any changes needed to a member’s account
• Facilitate member services issues and questions and forward to Club Manager/Assistant Manager as needed
• Help maintain the neatness/cleanliness of the club

• 1 hour (minimum):
  Deep cleaning
• 1 hour (minimum):
  Continued Training
• Full Shift: see Essential Duties and Responsibilities

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers’ wants and needs.
• Listening: actively listens to customers (includes coworkers and the public), empathizes (sees the situation from the customers perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

• Strong customer service skills
• Basic computer proficiency

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time